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In a hosted contactcenter or cloud call center platform, the technology used by the center is provided by a third-party and is housed off-site, usually at a data center. The hosted contactcenter software is accessed remotely over an internet connection, often called the “cloud”.
In a hosted contactcenter or cloud call center platform, the technology used by the center is provided by a third-party and is housed off-site, usually at a data center. The hosted contactcenter software is accessed remotely over an internet connection, often called the “cloud”.
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