Noble Systems

APRIL 14, 2021

It reduces commute time and transportation costs and often offers a better work-life balance with more flexible hours. The call center industry especially is known for high employee attrition rates. Here are five best practices to help achieve the best outcomes while maintaining an at-home contact center workforce.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

DMG Consulting

APRIL 20, 2020

But in case you want a break from the realities of COVID-19 and the havoc it is causing around the world, I am going to share some of my thoughts about the future of contact center workforce management (WFM).

Contact Center 48

Contact Center contact center workforce Transportation Analytics 48

CSM Magazine

MARCH 19, 2020

A multi-billion-dollar global package delivery company and leading global provider of specialised transportation and logistics services has transitioned 2,500 contact center agents to work remotely. One of the largest pharmacy healthcare providers in the U.S. enabled 3,000 remote workers with the help of Avaya.

Healthcare 59

Healthcare Government Education contact center workforce 59

Playvox

OCTOBER 18, 2022

The reasons for their sky-high job satisfaction with remote work center around money, productivity, and flexibility. Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

NobelBiz

MAY 22, 2022

Understanding transportation challenges is vital for the hybrid model Many call centers are considering hybrid work environment models. So if businesses are going to have employees return to brick and mortar and use this hybrid model, we need to understand how hard it will be for the agents to get to work.

call center workforce 52

call center workforce Call Center Management Gamification 52

Balto

APRIL 20, 2023

The industries feeling the most pressure are Transportation, Travel & Hospitality, Collections, Insurance, and Financial Services. Contact centers that prioritize AHT are under the most pressure, while the least under-pressure leaders emphasize a focus on CSAT instead. The industry with the most ACW was transportation at 22.59

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52