Anexa BPO

SEPTEMBER 18, 2020

Anexa BPO not only rose to the challenge presented by the pandemic itself, but it also ventured in uncharted territory by migrating a third of its contact center workforce to working from home (WFH) in an industry that traditionally does not allow it and a country where the practice itself is still a relatively new concept.

contact center workforce 52

contact center workforce Government Contact Center Management 52

Verint

FEBRUARY 21, 2018

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.

Entertainment 36

Entertainment Best practices Journey mapping Management 36

NobelBiz

MAY 22, 2022

WATCH NOW Ensure a reasonable degree of cross-campaign agent compatibility Call center campaigns (inbound, outbound, or blend) can see a lot of fluctuation in activity, volume, or demand.

call center workforce 52

call center workforce Call Center Management Gamification 52

Verint

MARCH 29, 2018

Achor’s presentation is just one highlight from an action-packed week that will include pre-conference workshops focused on key solution areas, along with user groups, networking opportunities, and a broad range of informative breakout sessions.

Big data 23

Big data Journey mapping Customer Experience Management 23