Contact Center Related Topics 
Vicki Brackett
JUNE 9, 2016
Tweet In an exasperated tone, a VP said to me “How hard can this be?” We were talking about the front line Team Leader team of her contact center organization. The post 3 Biggest Misconceptions of Work At Home Contact Centers appeared first on Vicki Brackett. Continue reading.
Vicki Brackett
JUNE 23, 2016
TweetWhen I’m out in the marketplace, I hear companies either applauding the virtual/work from home contact center concept or shying away from it – some even tripping over themselves as Continue reading. The post Adding a Virtual Contact Center Component to your Customer Service & Sales Strategy. Does it make Sense?
Vicki Brackett
JUNE 2, 2016
” This is a common statement heard in the virtual/at home contact center Continue reading. Tweet “He did so well at first and now his stats are going downhill. I’m not sure what’s wrong.” The post 3 Telltale Signs your Remote Employee has “Virtual Shock” appeared first on Vicki Brackett.
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