Call Center Weekly

SEPTEMBER 13, 2018

The right candidate must understand the people perspective – from external customer to agent; that an efficient Workforce plan must consider the customer experience and employee engagement as critical success factors, that embracing abundance means that everyone in the process wins. Support your frontline agents!

Management 206

Management Customer Service contact center associations Interactive Voice Response 206

Acquire BPO

MAY 18, 2021

Acquire BPO is proud to announce that Ivy Paraluman De Borja , VP of People and Culture, has been elected to the Contact Center Association of the Philippines (CCAP) HR Council. The organization brings together HR leaders to strengthen talent development, employee engagement and labor relations across CCAP’s BPO company members.

contact center associations 98

contact center associations Government Employee engagement Contact Center 98

Acquire BPO

MAY 18, 2021

Acquire BPO is proud to announce that Ivy Paraluman De Borja , VP for People & Culture, PH, has been elected to the Contact Center Association of the Philippines (CCAP) HR Council. Congratulations, Ivy! AcquireProud. The post Acquire BPO’s Ivy Paraluman De Borja joins the CCAP HR Council appeared first on Acquire BPO.

contact center associations 52

contact center associations Government Employee engagement Contact Center 52

The Northridge Group

JULY 6, 2022

Thus, it comes as no surprise that we are seeing it trickle down to healthcare contact center associates, causing them to leave their jobs, with both payers and providers, at increasing rates since the onset of the pandemic. Contact Centers in Crisis. Empowering Contact Center Associates.

contact center associations 128

contact center associations Contact Center Healthcare Call Center 128