Contact Center contact center associations Sales 
Call Center Weekly
NOVEMBER 9, 2017
Why is the issue of compliance important for contact centers? Contact centers need to provide accurate information to their customers. Contact center Agents need the most accurate and up to date information. Note, Brad’s responses have been lightly edited and condensed for clarity.
The Northridge Group
AUGUST 14, 2023
In the post-pandemic world, contact center leaders are prioritizing three interconnected objectives: employee productivity, retention, and satisfaction. Of the associates surveyed for this report, 49% who left cited the need for a clear career growth path. That said, simply accelerating the training process is not enough.
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Call Center Weekly
SEPTEMBER 13, 2018
If the communication link between them and the Workforce team is not in place – the efforts will result in burying the call center in call traffic with no one to answer the phone. You must answer the phone to provide the service or close the sale. Hire the right Workforce Team! Treat them good – they’ll treat the customers better!
Call Center Weekly
APRIL 25, 2018
What do you think is overlooked by contact center leadership, that hinders their customer retention efforts? a Canadian training company that helps contact centers improve their sales and customer retention results. Customer retention is a relationship rather than an event! By then it is too late.
Call Center Weekly
MARCH 1, 2018
By Matt Beckwith Contact centers of all shapes and sizes often have lots of similarities. One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings.
The Northridge Group
JUNE 2, 2023
This article was originally published on Contact Center Pipeline and can be viewed here. How well-executed outbound customer contacts can deliver excellent CXs. Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers.
Contact Center Geek
APRIL 4, 2018
Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a 411 operator, he has spent more than 20 years leading customer service and sales call centers in different industries. I view my job as someone who gets to make positive impacts on people’s lives every day.
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