VocalCom

FEBRUARY 19, 2018

Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Video has been a popular medium for ages, but never has it shown as much potential for business as it does today.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

MARCH 19, 2018

Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. According to the company, 100 million hours of video are viewed daily on the platform. As mobile use also continues to grow, video is fast becoming an ideal way to engage with customers.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

SharpenCX

MARCH 25, 2020

My mom had to juggle keeping her customers happy and keeping her kids entertained at the same time. Download Now: 7 projects your VP of Ops can take on to reduce contact center inefficiencies. Take turns and work in shifts to take care of (and entertain) the kids while at home. Entertainment. Coloring pages.

Entertainment 78

Entertainment Contact Center Contact center software Education 78

JustCall

MARCH 9, 2023

Contact centers are the conversation hubs of a business that faces an immense flurry of activity every single day. So how can your business, in such a situation, ensure that your contact center is functioning optimally? All an average customer wants from calling your contact center is to resolve their query.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

SharpenCX

MARCH 18, 2020

Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too. Partner with IT to get the most-used resources online and available to your work from home call center agents, first. Ask if they have access to a computer, iPad, tablet, or phone.

Call Center 94

Call Center Morale Coaching Cloud contact 94

SharpenCX

APRIL 29, 2020

Workforce management in your contact center is all about finding balance. Plus, you toss in overseeing your contact center budget, too. But you shouldn’t have to sacrifice customer happiness to run a lean contact center. Get 29 tips to improve coaching in your contact center.

Coaching 76

Coaching Management Contact Center Morale 76

SharpenCX

MARCH 12, 2020

Did you know that some 53% of contact centers now want to bust the myth that companies don’t take customer feedback seriously? Keeping (hungry) kids entertained while parents chug through their to-do list is no easy feat. Business booms when employees are happy and engaged. They appeal to younger audiences: your kids.

Customer Service 67

Customer Service Entertainment Contact Center Contact center software 67