Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. How do omnichannel customer contact centers benefit e-commerce players? E-commerce is a high volume low margin business.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

CX Accelerator

JULY 22, 2019

Contact centers are big on analytics. For example, when VOC survey data is added to the call center KPI dashboard, it can be analyzed alongside internal KPIs and QM scores. If companies experience integration issues or are not using contact center software, data can be manually consolidated in a spreadsheet.

Contact Center 182

Contact Center Analytics Interactive Voice Response First call resolution 182

Fonolo

DECEMBER 1, 2022

With the right tools on board, your contact center can increase agent happiness and productivity, while hitting your KPIs and running an efficient operation that scales with ease. . But how do you buy the call center software and choose from the countless options in a very competitive marketplace? billion by 2027.

Contact center software 87

Contact center software Contact Center Interactive Voice Response call center software 87

CX Accelerator

JULY 22, 2019

Contact centers are big on analytics. For example, when VOC survey data is added to the call center KPI dashboard, it can be analyzed alongside internal KPIs and QM scores. If companies experience integration issues or are not using contact center software, data can be manually consolidated in a spreadsheet.

Contact Center 174

Contact Center Analytics Interactive Voice Response First call resolution 174

Hodusoft

JANUARY 8, 2025

Role of VoIP and Contact Centers in Transforming Microfinance “Microfinance stands as one of the most promising and cost-effective tools in the fight against global poverty.” This is where contact centers and Voice over Internet Protocol (VoIP) solutions come into play. Let’s discuss it in detail.

voip 52

voip Contact Center Contact center software contact center solutions 52

Hodusoft

JANUARY 30, 2025

Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? In this blog, you can explore everything related to omnichannel contact center software starting from what it is?

contact center solutions 52

contact center solutions Contact Center Contact center software Multichannel 52

ROI CX Solutions

APRIL 22, 2025

Read Time: 9 minutes Table of Contents Introduction Learn how artificial intelligence for contact centers can power your customer support operations and elevate agent performance in this article. Contact ROI CX Solutions to customize your AI solutions to your business goals.

Contact Center 52

Contact Center Interactive Voice Response Call Center Coaching 52

Hodusoft

MARCH 26, 2025

The Complete Guide to E-commerce Contact Center Success with HoduSoft E-commerce companies have revolutionized the way people purchase products, as well as services. E-commerce companies (their contact centers, in particular) face certain unique challenges while delivering customer service. Here are some of those: 1.

Contact Center 52

Contact Center Contact center software Interactive Voice Response contact center solutions 52

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. Table of Contents What Is an Omnichannel Contact Center?

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

SharpenCX

NOVEMBER 10, 2017

The post How Top Performing Contact Centers Will Own 2018 appeared first on Sharpen Contact Center Software. 2018 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time [.].

Contact Center 129

Contact Center Contact center software Customer Experience 129

Hodusoft

JUNE 27, 2024

Omnichannel Strategies for BFSI: Enhancing Customer Experience with Contact Center Software Do you know the top priority of today’s customers? In this blog, you will get to explore the importance of omnichannel strategies in enhancing CX and how contact center software can support omnichannel strategies in the BFSI sector.

Contact center software 59

Contact center software Contact Center Customer Experience Banking 59

Hodusoft

MARCH 18, 2025

The Importance of Social Media Integration in Ecommerce Contact Centers Before we start with the blog, let’s do a quick experiment. When compared with other sectors, the customer retention rate of the e-commerce industry is among the lowest. See how social media integration enhances eCommerce contact centers.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

ShepHyken

SEPTEMBER 8, 2017

Giveaway: In this whitepaper, “ Exposing the True Cost of Legacy Contact Center Software ” Sharpen gets real about the true impact it can have for your operations, agent satisfaction, and customer service. About: Murph Krajewski is VP of Marketing at Sharpen , a cloud based contact center platform.

Contact center software 218

Contact center software Contact Center Technology Customer Support 218

Dialer 360

MAY 1, 2023

The insurance industry is known for providing valuable financial protection to individuals and businesses. One way insurance companies can improve their customer experience (CX) is by leveraging contact center software. What is Contact Center Software?

Contact center software 48

Contact center software Contact Center Wait times First call resolution 48

Fonolo

JUNE 9, 2020

Is your contact center providing the best customer experience possible? One of the most challenging aspects of running a contact center is managing your team. Metrics for Evaluating Contact Center Agent Performance. Gathering feedback from customers has become an industry standard for contact centers.

Contact Center 129

Contact Center Average Handle Time First call resolution Metrics 129

Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Award Winner Second Year in a Row.

Contact Center 116

Contact Center Technology contact center solutions Virtual Agent 116

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” In this blog post, we have discussed how specialized e-commerce contact center software can enhance e-commerce sales.

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52

ROI CX Solutions

JANUARY 8, 2025

Cloud-based contact center software offerings continue to grow 2. Wide adoption of self-service contact center options 4. AI taking center stage in the CX world 5. Omnichannel offerings continue to rise The current gold standard of contact center customer service is omnichannel communication.

Call Center 52

Call Center Contact center software Chatbots Interactive Voice Response 52

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. The contact center trends too, changed completely driven by the pandemic. Contact Center Technology Trends in 2022.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

JustCall

MARCH 9, 2023

This is how important customer experience is, especially in the context of contact centers. While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Hodusoft

JULY 3, 2024

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.”

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. Let’s get a more detailed view of how omnichannel contact center software helps in improving the ROI of BPOs.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

Noble Systems

APRIL 8, 2020

Since its inception almost 20 years ago, Contact Center as a Service (CCaaS) was primarily tailored for Small-to-Medium Businesses (SMBs), offering scaled-down features in exchange for convenience and low cost-of-entry. What does it take to be an Enterprise-level Contact Center as a Service Solution? What is CCaaS?

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

Hodusoft

APRIL 2, 2025

The Role of Automation in Telecom Contact Centers: Solving High Volume Challenges and Reducing Costs Uber-connected. It’s one of the most important industries in today’s time. ” At HoduSoft, our HoduCC omnichannel CX suite and contact center solutions automated the contact centers of many telecom companies.

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? But only 11 percent of decision-makers in the insurance industry focus on omnichannel experiences to deliver quality experiences for customers. If you’re an insurance service provider, then you must know this.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Engineering 52

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Read on and thank us later.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Hodusoft

MARCH 24, 2022

The Future of customer service is the Omnichannel Contact Center. Regardless of how the customers contact you, they expect to have their issues resolved on time. An omnichannel solution for contact centers is the perfect solution to meet these requirements. They generate the necessary data to make smart decisions.

Contact Center 105

Contact Center Customer Service Contact center software contact center solutions 105

Hodusoft

APRIL 11, 2024

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. An Understanding of HIPAA Compliance for Contact Centers How Does HIPAA Compliance for Contact Centers Work?

Contact center software 52

Contact center software Contact Center Healthcare Accountability 52

Fonolo

APRIL 10, 2019

Contact center software and CRM software have been on a slow collision course for decades. Going back to our analogy: Just because we have a merging of these two big industries doesn’t mean individual vendors will get knocked out. How to Reduce Contact Center Costs AND Improve Customer Service.

CRM 98

CRM Contact Center Contact center software Call Center 98

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Hodusoft

MARCH 22, 2022

The Call & Contact Center Expo at Las Vegas started with much fanfare, where HoduSoft showcased its innovative unified communications products. The event took place in Las Vegas Convention Center on 16th & 17th March this year. The event took place in Las Vegas Convention Center on 16th & 17th March this year. “It

Contact Center 98

Contact Center Contact center software call center software Telecommunications 98

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Fonolo

DECEMBER 15, 2022

That all depends on the goals your contact center sets. It’s up to you to set those standards and provide the right support and motivation for your call center team to achieve them. And that can be an undertaking, considering all the areas of the contact center that can affect performance.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

SharpenCX

JULY 22, 2024

Read about what new AI technology within contact center software will transform both agent and customer experiences.

Contact Center 67

Contact Center Contact center software Technology Customer Experience 67

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” It happens by design.”

Call Center 52

Call Center Customer Service Contact center software Chatbots 52

Hodusoft

NOVEMBER 14, 2024

.” At HoduSoft, we couldn’t agree more, especially after our flagship call and contact center software HoduCC’s predictive dialer earned a prestigious place in the Software Advice’s Front Runners in Predictive Dialer list. About HoduCC and What Makes HoduCC’s Predictive Dialer Special?

Interactive Voice Response 52

Interactive Voice Response Contact center software Abandon rate Average Handle Time 52

Hodusoft

JUNE 1, 2023

HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. Start Growing With HoduSoft Contact Center Software Talk to Our Expert!

Contact center software 52

Contact center software Chatbots Contact Center contact center solutions 52