Contact Center Contact center software Metrics 
Hodusoft
APRIL 24, 2025
Insurance Customer Retention with Contact Center Software For contemporary insurance companies, acquiring more policyholders is not good enough. Insurance companies are doing whatever it takes to retain more policyholders, including leveraging sophisticated technology solutions such as AI-powered contact center software.
Callminer
NOVEMBER 18, 2020
Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
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CX Accelerator
JULY 22, 2019
Contact centers are big on analytics. Although these metrics are valuable, they are internal to the organization, and they may or may not affect satisfaction. For example, when VOC survey data is added to the call center KPI dashboard, it can be analyzed alongside internal KPIs and QM scores. Back To CX Accelerator Blog.
CX Accelerator
JULY 22, 2019
Contact centers are big on analytics. Although these metrics are valuable, they are internal to the organization, and they may or may not affect satisfaction. For example, when VOC survey data is added to the call center KPI dashboard, it can be analyzed alongside internal KPIs and QM scores. Back To CX Accelerator Blog
Fonolo
DECEMBER 1, 2022
With the right tools on board, your contact center can increase agent happiness and productivity, while hitting your KPIs and running an efficient operation that scales with ease. . But how do you buy the call center software and choose from the countless options in a very competitive marketplace? billion by 2027.
Fonolo
MARCH 30, 2021
TIP: Most contact center software will generate a Call Detail Record (CDR). With social media and mobile apps at their peak popularity, contact centers would do well to invest in an omni-channel strategy. The Only Call Center Agent Performance Metrics You’ll Ever Need. Take an omni-channel approach.
Hodusoft
JANUARY 8, 2025
Role of VoIP and Contact Centers in Transforming Microfinance “Microfinance stands as one of the most promising and cost-effective tools in the fight against global poverty.” This is where contact centers and Voice over Internet Protocol (VoIP) solutions come into play. Let’s discuss it in detail.
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