Hodusoft

OCTOBER 17, 2024

” At HoduSoft, our HoduCC call and contact center software and omnichannel CX suite is powered by cutting-edge AI technology. By using our sophisticated call and contact center solutions, our customers have succeeded in taking their customer service to an altogether different level. It happens by design.”

Call Center 52

Call Center Customer Service Contact center software Chatbots 52

SharpenCX

AUGUST 18, 2020

Not only that but, contact center leaders say the lack of an integrated agent desktop is their leading productivity challenge. When you do, productivity, morale and customer satisfaction suffer. The data flowing into your contact center and customer systems gives you an endless well of information about your customers.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

Not only that but, contact center leaders say the lack of an integrated agent desktop is their leading productivity challenge. When you do, productivity, morale and customer satisfaction suffer. The data flowing into your contact center and customer systems gives you an endless well of information about your customers.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

ShepHyken

JANUARY 3, 2020

Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover. Secondly, games can help to improve morale and minimize turnover. A leaderboard is the easiest way of promoting a little extra competition in your contact center.

Gamification 149

Gamification Morale Contact center software B2B 149

SharpenCX

APRIL 28, 2020

Gallup found that managers have the power to outline strategies that make the biggest difference in team morale. As a call center manager, you can play a major role in building morale on your team, no matter where they’re working. When someone notices and appreciates your hard work, it’s a great boost for morale.

Morale 90

Morale Call Center Coaching Contact center software 90

SharpenCX

APRIL 25, 2019

You might feel like you’ve failed an important team member, and agent morale dips from all the people who make an exit. Stop Losing Agents in your Contact Center through Employer Engagement appeared first on Sharpen Contact Center Software. The post Sick and Tired of Turnover?

Contact Center 75

Contact Center Contact center software Morale 75

SharpenCX

OCTOBER 2, 2018

The post How to Keep Agent Morale High (Even After Customer Service Week Ends) appeared first on Sharpen Contact Center Software. But, that doesn’t mean you start fresh next week with your list of priorities and go back to the norm.

Morale 64

Morale Contact center software Customer Service Contact Center 64

Hodusoft

MARCH 5, 2025

leverage E-Commerce Contact Center Software to Improve CX Read More Issues E-commerce Companies Face Due to Cart Abandonment High cart abandonment has a devastating impact on e-commerce companies. Loss of Morale “So near, yet so far.” It feels like snatching defeat from the jaws of victory.

Abandon rate 52

Abandon rate Contact center software Interactive Voice Response Contact Center 52

SharpenCX

MAY 10, 2022

Contact centers have long been a critical part of business operations and the customer service experience. Today, companies implement contact center automation tools to meet rising customer expectations and increase the productivity of their human agents. It’s time to embrace the power of contact center automation tools.

Contact Center 76

Contact Center Morale call center software Chatbots 76

Playvox

FEBRUARY 13, 2023

With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. That in itself makes a strong case for keeping your contact center quality management budget intact, but the effects of a strong program go far beyond revenue. of their revenue due to bad experiences.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

3CLogic

AUGUST 3, 2021

To keep up with the digital competition and deliver an exceptional customer experience , contact centers must reduce their caller’s average time in queue. Failing to do so could result in a series of business challenges including lost sales, diminished customer loyalty, and damaged employee morale.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

SharpenCX

JUNE 15, 2018

Contact center stress is the bane of B2C companies across the globe. Beleaguered agents cause your team’s efficiency, morale, and customer satisfaction to plummet. The post 4 Causes of Contact Center Stress Managers can Absolutely Fix appeared first on Sharpen Contact Center Software.

Contact Center 52

Contact Center B2C Management Contact center software 52

SharpenCX

FEBRUARY 6, 2018

Being a contact center agent is a tough job; it’s stressful, tiring, and often thankless. The post How To Build A Contact Center Gamification Program That Works appeared first on Sharpen Contact Center Software.

Gamification 52

Gamification Contact Center Contact center software Morale 52

SharpenCX

OCTOBER 9, 2018

It’s not top-secret news that agent retention is a problem in contact centers. Losing agents costs your company thousands of dollars, slows productivity, and brings down agent morale. We know that attrition is taxing on contact centers, but why is.

Agent burnout 72

Agent burnout Contact center software Morale Contact Center 72

SharpenCX

MAY 5, 2020

Every time you lose an agent, this loss costs your contact center $35k to $105k. Considering that the average call centers in the US have turnover rates as high as 30-45% , it’s time for call center management to focus on retaining and engaging agents. Attrition is incredibly costly.

Contact Center 90

Contact Center Customer Service Coaching Metrics 90

JustCall

MARCH 7, 2023

Whenever you hear the term contact center, you imagine cubicles filled with employees, headsets on their heads resolving customers’ queries. Thanks to cloud contact center solutions, today, organizations can host their contact centers at a third-party data center.

Contact Center 52

Contact Center Contact center software Cloud contact contact center solutions 52

Aspect

JANUARY 21, 2019

So, it’s not surprising that contact center employees, like the rest of the human race, would like to be able to make their lives easier. Unfortunately, the contact center environment has a few more limitations. And happy employees are vital to an effective contact center.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

SharpenCX

MARCH 3, 2020

In many contact centers, new-hire orientation can be disorienting. Rallying your team around a common purpose is good for morale (and good for business). Don’t — Put off adding your call center agents to your software. As a call center, you’re dependent on the effectiveness of your call center software.

Contact Center 86

Contact Center Coaching Call Center call center software 86

SharpenCX

APRIL 16, 2019

Poor morale in your contact center is the silent killer of productivity and performance. The post 7 Data-Backed Ways to Engage Employees (Free Pizza and Branded Swag Not Included) appeared first on Sharpen Contact Center Software. They’ll lack inspiration and motivation, and plummet customer satisfaction.

Contact center software 64

Contact center software Morale Contact Center 64

Noble Systems

APRIL 14, 2021

The virtual call center has become a hot topic, as the coronavirus pandemic has moved call center teams from centralized offices to individual homes. A virtual contact center is designed to support distributed workforces. Advantages of using a virtual contact center solution versus a traditional call center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

VocalCom

JULY 1, 2019

It’s essential that brands view their contact center agents in the same light, as these employees can only provide great service with a human touch if their emotions are valued and they are motivated to be their best. Here are five ways to empower your contact center agents. Create a supportive work environment.

Contact Center 48

Contact Center Customer Experience Contact center software Average Handle Time 48

Callminer

AUGUST 6, 2019

.” – Sandie Simms, 12 Questions to Ask When Choosing Contact Centre Software , West UC; Twitter: @West_UC. Know the latest call center trends. Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

SharpenCX

APRIL 1, 2020

Download Now: Partner with your VP of Ops to address these 7 projects in your contact center (one at a time). Use company goals as a marker for your quarterly contact center goals, so you set targets that contribute to the big picture. Put your quarterly goals on display in the contact center for your team to see.

Contact Center 67

Contact Center Customer Service Agent burnout Benchmark 67

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. But in the contact center realm, they’re not just a minor inconvenience; they’re a productivity vampire. Moreover, OMNI+ guarantees 99.9%

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

SharpenCX

DECEMBER 4, 2019

Two weeks ago, I sat at my desk with my headphones on digging into the 2020 contact center trends headed your way next year. One where your employee morale lives at the heart of your business. Agent-first contact center platforms can reduce customer wait times up to 90 percent. Reduced wait times.

Contact Center 67

Contact Center Customer Experience Wait times Contact center software 67

SharpenCX

JULY 24, 2018

A revolving-door of agents (on average, 45 percent) isn’t good for morale, or for your customers. The post Don’t Settle for Satisfied Agents appeared first on Sharpen Contact Center Software. Are your agents happy, or happy enough? We have to talk about agent experience [.]. We have to talk about agent experience [.].

Contact center software 59

Contact center software Morale Coaching Contact Center 59

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. million in 2022 to US$34, 570.73 from 2023 to 2028. from 2023 to 2028.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

SharpenCX

DECEMBER 30, 2019

Internally, it breaks down team morale. What’s the real cost of agent turnover in your contact center? Studies show that 58% of contact center agents are significantly more stressed, 63% more depressed, and 34% more anxious than people in any other profession. Calculate it based on the facts.

Agent Empowerment 94

Agent Empowerment Contact Center Contact center software Morale 94

NobelBiz

MAY 6, 2022

This article will explain why employee recognition is based on creating a culture of recognition, and whether you can use reward and incentive strategies for contact centers. Along with boosting employee morale, recognition can boost retention, productivity, and employee engagement. What is employee recognition?

Contact Center 52

Contact Center Morale Call Center Employee engagement 52

SharpenCX

MARCH 18, 2020

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too.

Call Center 94

Call Center Morale Coaching Cloud contact 94

SharpenCX

APRIL 14, 2020

Download Now: Use contact center data to build customer experience strategies based on real customer needs. Quality measurements are foundational to contact center performance. Nearly 82% of contact centers measure the quality of their contacts. Higher employee satisfaction.

Metrics 84

Metrics Customer Service Employee engagement Morale 84

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. A contact center is considered successful if it’s customer-centric.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

SharpenCX

JUNE 12, 2023

A hybrid call center can be extremely effective for both customers and agents if you’re able to ensure consistent agent experiences, high performance, and a culture of continuous learning and improvement. The Era of Remote Work In-person contact center teams have slowly crept back to the office since the pandemic.

Coaching 67

Coaching Morale Contact center software Call Center 67

NobelBiz

MAY 28, 2024

Contact centers have consistently been early adopters of technologies that improve interactions between agents and customers. But what exactly is call blending, and why is it becoming an essential tool in call centers? One of the most impactful advancements in recent years is call blending. What is Call Blending?

Call Center 52

Call Center Interactive Voice Response Outbound sales Scripts 52

Hodusoft

AUGUST 15, 2024

Even though, in the last few years, employee attrition has become a huge concern for many organizations, particularly the ones in the call and contact center industry, it hasn’t always had a negative connotation. revealed the average attrition rate for call centers in 2021 stood at 42 percent. Quite Quitting? and the U.S.

Contact center software 59

Contact center software Contact Center Call Center Surveys 59

NobelBiz

FEBRUARY 22, 2023

Many elements contribute to the establishment of trust between your contact center and a client, including phone reception, treatment efficiency, speed, and correctness of replies. The significance of Local Caller ID Solution for Contact Centers A Local Caller ID Solution is a valuable tool for managing your contact center calls.

Contact Center 52

Contact Center Real estate contact center solutions Sales 52

NobelBiz

FEBRUARY 22, 2023

Many elements contribute to the establishment of trust between your contact center and a client, including phone reception, treatment efficiency, speed, and correctness of replies. The significance of Local Caller ID Solution for Contact Centers A Local Caller ID Solution is a valuable tool for managing your contact center calls.

Contact Center 52

Contact Center Real estate contact center solutions Sales 52