Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Foster empathy with the customer. Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

CSM Magazine

JUNE 12, 2023

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

Contact Center 52

Contact Center Engineering Education Banking 52

SharpenCX

JUNE 28, 2023

Improving your customer service metrics requires a deeper look at which KPIs make sense for your contact center and the strategies you use to achieve them. What Call Center Metrics Should You Measure? This metric can help you determine if your contact center is operating efficiently. What needs to change?

Call Center 67

Call Center Metrics call center software Contact Center 67

VocalCom

JULY 10, 2017

Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals. The post 5 Ways to Improve Communication in the Call Center appeared first on Vocalcom Blog.

Call Center 54

Call Center Contact center software Morale Contact Center 54

Hodusoft

AUGUST 21, 2023

The event generally attracts a wide range of exhibitors including technology companies, solution providers, hardware manufacturers, software developers, telecom providers, and industry experts. Using this platform, attendees can explore the latest products, services, and innovations from these exhibitors.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

NobelBiz

AUGUST 14, 2023

Christian Montes, Executive Vice President of Client Operations @NobelBiz Key Benefits of Voicemail Detection Contact center businesses and departments embrace voicemail detection for its indispensable role in streamlining operations and enhancing agent efficiency. The outcome?

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. A wide range of telemarketing software is available to help telemarketing call centers.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53