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How VOC Analytics Improves Contact Center Performance

CX Accelerator

Contact centers are big on analytics. Additionally, some tools use a call-back approach to provide a machine-based survey. However, a drawback to call-back surveys is that they are primarily dependent on phone systems. Typically, a form designer creates web-based VOC surveys. What to Do with VOC Data.

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How to Find Best Hybrid workforce Contact Center Software in 2022

Hodusoft

How to Find Best Hybrid workforce Contact Center Software in 2022. Contact centers and several other industries’ survival through the first few months of COVID-19 meant swift operational reboots primarily through work from home transitions. Role of contact center software in managing a ‘hybrid workforce’.

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How VOC Analytics Improves Contact Center Performance

CX Accelerator

Contact centers are big on analytics. How VOC Tools Work Many VOC tools work with the phone system’s interactive voice response (IVR) creator to deliver a telephony-based survey after a call. Additionally, some tools use a call-back approach to provide a machine-based survey.

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Why should you move from Legacy PBX to Modern Contact Center Software?

Hodusoft

Why should you move from Legacy PBX to Modern Contact Center Software? Organizations using legacy PBX (Private Branch Exchange) or enterprise phone systems are giving way to prioritize customer service with modern contact center software. . Contact center software. Functions (ii).

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Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

Why Every BPO Needs an Omnichannel Contact Center for Success? At HoduSoft, we have helped many BPOs set up omnichannel contact centers to streamline their customer service operations and help them deliver exceptional customer experience. What comes to your mind when you hear the word “BPO”?

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What Is an Omnichannel Contact Center?

ROI CX Solutions

Read Time: 7 minutes Table of Contents Introduction Omnichannel contact centers have many advantages that make them an attractive option for seamless customer communication for many businesses. What is an omnichannel contact center?

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New Survey Reveals Shifting Cloud Contact Center Preferences

Aspect

If Ben Franklin were alive today, his famous quote would read something like this, “In this world, nothing can be said to be certain except death and taxes and cloud software.” Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now?