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The Role of Automation in Telecom Contact Centers: Solving High Volume Challenges and Reducing Costs

Hodusoft

The Role of Automation in Telecom Contact Centers: Solving High Volume Challenges and Reducing Costs Uber-connected. To quote noted business tycoon Talal Abu-Ghazaleh, “An efficient telecommunications network is the foundation upon which an information society is built.” Well-informed. Highly-coordinated.

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The History of Telecommunications and Contact Centers

SharpenCX

Contact center technology from beginning to end.Less than 65 years ago, call centers didn’t exist. From telephones, to email, text, and live chat, the technology that makes up the modern contact center has come a [.]. Can you imagine having to go to a store or write a letter if you had an issue with a product?From

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HoduSoft strikes new ties and renews old at Call & Contact Center Expo in Las Vegas

Hodusoft

The Call & Contact Center Expo at Las Vegas started with much fanfare, where HoduSoft showcased its innovative unified communications products. The event took place in Las Vegas Convention Center on 16th & 17th March this year. HoduCC- Call and Contact Center Software.

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Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software

Hodusoft

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Read on and thank us later.

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Ask a Contact Center Technology Expert: An Intro to Call Centers (Part 1)

Noble Systems

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. What is the difference between a Call Center and a Contact Center? The Contact Center was the next evolution.

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What is SIP Trunking: Your Questions Answered

Fonolo

The on-going contact center conversion to SIP trunking technology has been an industry success story. And SIP trunking is super-flexible; it makes it easy for contact centers to add advanced features like speech analytics, Web Call-Backs (formerly Visual IVR), and conversation scheduling from third-party vendors.

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Contact Center Leadership: 3 Mistakes you should Avoid

NobelBiz

Being a leader in the contact center industry can be difficult for some and simple for the most experienced owners and directors. But Mistakes are always possible in the contact center world. The post Contact Center Leadership: 3 Mistakes you should Avoid appeared first on NobelBiz®.