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Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective

CCNG

Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. CCaaS vendors keep up with market trends and regularly implement new capabilities and new versions of their software.

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How VOC Analytics Improves Contact Center Performance

CX Accelerator

Contact centers are big on analytics. This form of answering is a simple and convenient way to collect data and look for trends. Once you have your VOC survey data, it can certainly be analyzed and trended, but there are additional and valuable applications as well. What to Do with VOC Data. Back To CX Accelerator Blog.

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2025 Outlook for Call Centers: Trends to Watch

ROI CX Solutions

Cloud-based contact center software offerings continue to grow 2. Wide adoption of self-service contact center options 4. AI taking center stage in the CX world 5. Omnichannel offerings continue to rise The current gold standard of contact center customer service is omnichannel communication.

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How VOC Analytics Improves Contact Center Performance

CX Accelerator

Contact centers are big on analytics. This form of answering is a simple and convenient way to collect data and look for trends. What to Do with VOC Data Once you have your VOC survey data, it can certainly be analyzed and trended, but there are additional and valuable applications as well. Back To CX Accelerator Blog

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Why should you move from Legacy PBX to Modern Contact Center Software?

Hodusoft

Why should you move from Legacy PBX to Modern Contact Center Software? Organizations using legacy PBX (Private Branch Exchange) or enterprise phone systems are giving way to prioritize customer service with modern contact center software. . Contact center software. Functions (ii).

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How to Buy Contact Center Software: A Guide

Fonolo

With the right tools on board, your contact center can increase agent happiness and productivity, while hitting your KPIs and running an efficient operation that scales with ease. . But how do you buy the call center software and choose from the countless options in a very competitive marketplace? billion by 2027.

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Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

Why Every BPO Needs an Omnichannel Contact Center for Success? At HoduSoft, we have helped many BPOs set up omnichannel contact centers to streamline their customer service operations and help them deliver exceptional customer experience. What comes to your mind when you hear the word “BPO”?