SharpenCX

JUNE 18, 2019

The post Want to Achieve Omnichannel Nirvana in Your Contact Center? Webinar Recap] appeared first on Sharpen Contact Center Software. The phone buzzing in your back-pocket is flooded with new text messages. Unthink it!

Contact Center 64

Contact Center Contact center software Customer Experience 64

Cisco - Contact Center

SEPTEMBER 11, 2020

They’re also seeing the role of the contact center evolving from not just problem solving, but playing a part of the greater customer journey and influencing the experience of the customer. Transform Your Contact Center . Join Our Webinar. We look forward to seeing you at our webinar. Additional Resources.

Contact Center 65

Contact Center Abandon Call contact center solutions Self service 65

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

SharpenCX

MAY 29, 2019

Contact centers have a mounting list of priorities and criteria to make the customer experience a success. The post Digital Transformation in the Contact Center: Cloud Migration Lessons from the Trenches [Webinar Recap] appeared first on Sharpen Contact Center Software.

Contact Center 59

Contact Center Contact center software Technology Customer Experience 59

Cisco - Contact Center

FEBRUARY 21, 2020

According to Cisco’s global contact center survey, 53 percent of contact centers report into a CX executive, and yet 72 percent of contact center decision-makers say that fragmented customer experiences are one of their top 5 business challenges. Webinar Highlights. Learn More.

Customer Experience 73

Customer Experience Customer centricity contact center solutions Contact Center 73

Cisco - Contact Center

SEPTEMBER 3, 2020

According to Cisco’s global contact center survey , more than half of contact centers now report into a CX executive, and yet 72 percent of contact center decision-makers say that fragmented customer experiences are one of their top 5 business challenges. Join our Future of Work Webinar.

Contact Center 71

Contact Center contact center solutions Analytics Surveys 71

Cisco - Contact Center

MAY 13, 2020

An invitation from Vinod Muthukrishnan, Chief Growth Officer for Cisco Contact Center, and Matthew Saskin, Vice President of Customer Experience for Selligent. For many organizations, delivering a great customer experience starts with the contact center as perhaps the only point of contact. Join our Webinar.

Customer Experience 68

Customer Experience Contact Center contact center solutions Analytics 68

SharpenCX

JULY 16, 2019

In 2020, 75% of contact centers will still fail to meet customer expectations. The post You’re Failing Your Agents and It’s Not Your Fault: Redefining Agent Performance to Supercharge Your Customer Service Experience [Webinar Recap] appeared first on Sharpen Contact Center Software.

Contact center software 64

Contact center software Customer Service Contact Center 64

Hodusoft

JULY 16, 2020

Recently, HoduSoft responded to the clients’ request to explain how the omnichannel contact center can deliver a seamless user experience. Consequently, we had organized a live webinar on omnichannel experience that can enhance customer engagement. So opt for the omnichannel approach to expand business reach.

Contact center software 52

Contact center software voip call center software Contact Center 52

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

NobelBiz

NOVEMBER 6, 2023

In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe. Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

Babelforce

NOVEMBER 4, 2021

Whatever your solution, the first step is integrating WhatsApp with your contact center. With babelforce, that means installing the babelconnect app and linking your contact center infrastructure with WhatsApp. (If 1 Send and receive WhatsApp messages within your contact center software.

Customer Support 98

Customer Support Contact center software Contact Center Interactive Voice Response 98

NobelBiz

JANUARY 3, 2024

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

NICE inContact

AUGUST 20, 2019

How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? How does all this impact your call center? Modernizing your contact center software may seem like a big job. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? How does all this impact your call center? Modernizing your contact center software may seem like a big job. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NobelBiz

NOVEMBER 13, 2023

According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 60% of consumers have switched brands due to a negative contact center experience. How to measure Your Contact Center’s NPS?

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Calabrio

APRIL 26, 2016

And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. I recently participated in a webinar in which we discussed the process of migrating to an updated workforce optimization (WFO) solution suite.

Contact Center 56

Contact Center First call resolution Contact center software Metrics 56

Edify

JUNE 2, 2021

Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. Last week I sat down for a Q&A with Bracken to hear first-hand what he had to say about the hotly discussed topic of contact center software pricing. We spoke at length about this topic, both on-air and off.

Contact center software 75

Contact center software Contact Center 75

Liveops

MARCH 15, 2021

Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Playvox

OCTOBER 18, 2022

There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. But only 40% of support center managers we talked to said they were planning to continue remote work in 2022. The State of Remote Work in Contact Centers.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

Hodusoft

NOVEMBER 18, 2021

HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC. HoduCC, our Omnichannel Contact Center Software has been recognized with the 2021 CUSTOMER Contact Center Technology Award by Technology and Maintenance Council (TMC). Contact Center marketplace today.

Contact Center 52

Contact Center Technology Contact center software voip 52

Hodusoft

JUNE 15, 2020

A live webinar is going to take place that will explain how omnichannel can enhance your customer engagement and improve customer experience. . If you want to know the secret to enhance customer interactions and engagement, you definitely need to attend this live webinar on 25th June 2020 at 5 p.m. You have landed at the right spot.

Contact center software 52

Contact center software Contact Center voip call center software 52

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. But in the contact center realm, they’re not just a minor inconvenience; they’re a productivity vampire. Moreover, OMNI+ guarantees 99.9%

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

NICE inContact

OCTOBER 29, 2018

What does this have to do with contact centers? Most IT systems have a lifespan of about seven years and call center systems are no different. Contact Center software and hardware is replaced every couple of years because it either wears out or because it no longer provides needed functionality.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

Edify

DECEMBER 13, 2021

Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers. Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields.

Contact Center 71

Contact Center Contact center software contact center solutions Cloud contact 71

Noble Systems

APRIL 14, 2021

The virtual call center has become a hot topic, as the coronavirus pandemic has moved call center teams from centralized offices to individual homes. A virtual contact center is designed to support distributed workforces. Advantages of using a virtual contact center solution versus a traditional call center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

JANUARY 10, 2022

Here are 10 CRM key performance indicators that may be calculated and assessed using your data and contact center technologies. They are meant to assist your contact center in improving your CRM practice when combined with the KPIs that are unique to your business.

CRM 52

CRM Contact Center Contact center software contact center solutions 52

Ameyo

JULY 25, 2019

We have stepped in an era where the face of contact centers have changed and businesses are adopting the technologies to be available for their customers across touchpoints. But, how contact centers impact businesses?

Contact Center 63

Contact Center Technology Contact center software 63

NobelBiz

AUGUST 22, 2023

Tailored exclusively for contact centers, the VOIP solution from NobelBiz ensures the lowest cost-per-minute, seamlessly directing calls through optimal routes. The NobelBiz Voice Carrier Network is purpose-built to accommodate high-volume calls essential for contact centers. Why Outbound Calls Don’t Always Connect?

voip 98

voip Telecommunications Contact Center Contact center software 98

Cisco - Contact Center

FEBRUARY 19, 2021

Businesses can no longer tolerate silos, because customer interactions aren’t limited to a single department within an organization, they occur across many touchpoints, including contact center, customer experience organizations, marketing, or in the products themselves. million contact center agents. What’s Next?

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

NobelBiz

JANUARY 31, 2022

Customers in 2022 expect to connect with your contact center via a variety of communication methods in a fluid, undifferentiated manner. Hence the question, how to create a unique knowledge base in 2022 for your contact center? A knowledge base: All the knowledge of a contact center Did you know that 8.

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

CSM Magazine

JUNE 12, 2023

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

Contact Center 52

Contact Center Engineering Education Banking 52

NICE inContact

JULY 17, 2019

It can be daunting to create and scale a team of remote contact center agents. Stream our recent webinar , in which Jill reveals the game-changers that make Frontline Group’s remote workforce a success. In this webinar, you’ll discover the benefits, challenges, tools, and best practices of building a remote workforce.

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Many of the unique webinar’s talking points are expanded here in this article. Struggling with an ever-decreasing contact rate became routine in the contact center space.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

NobelBiz

OCTOBER 24, 2023

SMS text messaging In-person (for retail contact centers) Of course, the easy way of deploying, managing and tracking all these channels is to opt for a cloud contact center platform such as NobelBiz OMNI+ that allows full omnichannel operability.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104