Hodusoft

MARCH 18, 2025

The Importance of Social Media Integration in Ecommerce Contact Centers Before we start with the blog, let’s do a quick experiment. In such a scenario, adopting sophisticated contact center software such as HoduCC can be a game-changer. See how social media integration enhances eCommerce contact centers.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

NobelBiz

JULY 27, 2021

In that regard, NobelBiz just launched its second e-book on the topic of On-premise vs. Cloud Contact Center Solution. NobelBiz Omni+: The all-in-one solution for contact centers NobelBiz has over 20 years of expertise in providing comprehensive and tailored solutions for contact centers all around the world.

contact center solutions 52

contact center solutions Cloud contact Contact Center APIs 52

Cisco - Contact Center

APRIL 27, 2020

Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to the point that some analysts predict that a huge percentage of the customer interactions can be resolved by well-designed bots. Let’s check some numbers together.

Contact Center 83

Contact Center contact center solutions Interactive Voice Response Call Center 83

Cisco - Contact Center

FEBRUARY 19, 2020

What most people don’t know is that the record was years in the making, and almost all instruments were recorded by a single individual – founder and leader, Tom Scholz – who did the project on the side while holding his day job as an engineer at Polaroid. So, are contact centers more than a feeling? Yes, More Than a Feeling!

Contact Center 82

Contact Center contact center solutions Enterprise Best practices 82

Talkdesk

MARCH 17, 2020

Historically, contact center customization — whether that’s changing the agent interface, building custom dashboards or integrating systems for improved context or process automations — has been a hassle. Your contact center can coordinate outreach on multiple channels, such as email, text message or even social media.

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

contact center solutions 52

contact center solutions Contact Center voip call center software 52

UJET

JULY 2, 2020

We’re thrilled to welcome two new members to our executive leadership team, Baker Johnson as Vice President of Marketing and Dave Bullock as Vice President of Engineering. Bullock brings over 20 years of experience as a full-stack software engineer, architect, and leader to his role as Vice President of Engineering.

Engineering 72

Engineering Marketing contact center solutions SaaS 72

UJET

JULY 2, 2020

We’re thrilled to welcome two new members to our executive leadership team, Baker Johnson as Vice President of Marketing and Dave Bullock as Vice President of Engineering. Bullock brings over 20 years of experience as a full-stack software engineer, architect, and leader to his role as Vice President of Engineering.

Engineering 14

Engineering Marketing contact center solutions SaaS 14

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.

Cloud contact 90

Cloud contact Self service Contact Center Virtual Agent 90

AWS Machine Learning

AUGUST 8, 2024

Webex by Cisco is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, polling, asynchronous video and customer experience solutions like contact center and purpose-built collaboration devices. Like model download and load times.

Engineering 122

Engineering Metrics Contact Center Automotive 122

JustCall

AUGUST 16, 2021

The contact center as a service or CCaaS is a new-age technology that serves the needs of all customers. CCaaS has replaced on-premise call centers, and only for the better. CCaaS stands for Contact center as a service. Put simply, CCaaS allows you to purchase software that comes with contact center features.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

Talkdesk

APRIL 13, 2021

Talkdesk offers advanced administrative services to help customers optimize their contact center. Managing software and associated tasks needed to put the contact center running smoothly and efficiently becomes easier, relieving the administrative obligation and letting businesses focus on operational and strategic tasks.

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

CSM Magazine

OCTOBER 4, 2022

Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers. Automated Call Summaries and Real-Time Agent Assist automate post-call work and help contact center agents respond with empathy and speed.

contact center solutions 52

contact center solutions Contact Center Agent burnout Agent Empowerment 52

AWS Machine Learning

AUGUST 8, 2024

Webex by Cisco is a leading provider of cloud-based collaboration solutions, including video meetings, calling, messaging, events, polling, asynchronous video, and customer experience solutions like contact center and purpose-built collaboration devices.

Contact Center 124

Contact Center Engineering Analytics contact center solutions 124

AWS Machine Learning

NOVEMBER 19, 2024

Leave the session inspired to bring Amazon Q Apps to supercharge your teams’ productivity engines. Join this session to hear from ASAPP, a leading contact center solutions provider, as they discuss the principles they used to add generative AI-powered innovations to their software with Amazon Bedrock.

APIs 100

APIs Enterprise Best practices Government 100

Outsource Consultants

JANUARY 14, 2025

Inbound contact centers are the frontline of customer service , handling millions of customer inquiries daily. At Outsource Consultants, we’ve seen how effective strategies can transform these centers into powerful customer satisfaction engines. What Makes an Inbound Contact Center Effective?

Contact Center 67

Contact Center Average Handle Time Coaching First call resolution 67

Spearline

JANUARY 6, 2022

Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. Call center cloud migration features in many 2022 business plans. Inbound voice reigns Voice continues to be the primary customer contact channel. billion by 2027. Why move to the cloud?

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

NobelBiz

APRIL 23, 2024

This is why automation is especially transformative in contact centers. 81% of contact center executives are actively investing in AI for agent-enabling technologies. As the industry continues to evolve, staying informed and adaptable will be crucial for businesses and contact centers.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

3CLogic

AUGUST 3, 2021

To keep up with the digital competition and deliver an exceptional customer experience , contact centers must reduce their caller’s average time in queue. Learn how your contact center can get callers off hold and on with their day. Analyze Historic Data To Staff Your Contact Center Appropriately.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

Cisco - Contact Center

MAY 30, 2019

Your contact center agents’ journey plays a critical role in customer experience. This is no different in a contact center. Most likely, the French state railway train conductors and engineers would have caught the problem immediately. Want to know more about Cisco Contact Center solutions?

Contact Center 68

Contact Center contact center solutions Self service Engineering 68

Talkdesk

APRIL 1, 2020

Decision Time IT executives across the globe are currently facing the urgent need to remote enable their contact center staff. With a modern cloud contact center solution like Talkdesk ®, agent capacity is uncapped. Talkdesk is the only contact center solutions provider to offer a 100% uptime SLA.

Call Center 105

Call Center contact center solutions Contact Center Cloud contact 105

Call Journey

JUNE 11, 2019

BOCA RATON, FL (June 10, 2019) – CallCabinet, a leader in cloud-based call recording, quality assurance, and AI analytics has further elevated its carrier and enterprise solutions through its partnership with Call Journey, a leading pioneer in conversation analytics.

contact center solutions 40

contact center solutions Contact Center SaaS Analytics 40

Concentrix

DECEMBER 12, 2024

Discover how a retailer implemented a cloud contact center solution, powered by Amazon Connect, to enable seamless customer interactions across multiple channels.

Cloud contact 62

Cloud contact Contact Center Self service contact center solutions 62

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. These kinds of challenges often stem from vendors having minimal control over their resale of voice services, leaving many contact centers vulnerable.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

Hodusoft

OCTOBER 17, 2024

” At HoduSoft, our HoduCC call and contact center software and omnichannel CX suite is powered by cutting-edge AI technology. By using our sophisticated call and contact center solutions, our customers have succeeded in taking their customer service to an altogether different level. It happens by design.”

Call Center 52

Call Center Customer Service Contact center software Chatbots 52

CSM Magazine

SEPTEMBER 27, 2021

Contact centers are getting new tools in their digital transformation toolbelt. Starting today, Chrome OS offers a fully integrated solution for contact centers. Validated contact center solutions: New contact center solutions optimized for Chrome OS through a new solution track for Chrome Enterprise Recommended.

Contact Center 52

Contact Center contact center solutions Enterprise Engineering 52

Playvox

FEBRUARY 16, 2024

Advances in technology allow contact centers to use data in much more manageable ways, redefine how to engage with customers, gain efficiencies, and leverage actionable insights to improve quality management (QM) and the customer journey. One of the most impactful uses is how AI is transforming customer experience (CX).

Quality management 75

Quality management Contact Center Management Best practices 75

AWS Machine Learning

SEPTEMBER 11, 2024

This allows engineers to quickly get up to speed on new incidents and accelerate response efforts. Engineers can then provide the system with high-level requirements or parameters for a new procedure, and generative AI can automatically generate a draft document formatted with the appropriate sections, level of detail, and terminology.

Technology 90

Technology Engineering contact center solutions Scripts 90

NobelBiz

NOVEMBER 20, 2023

NobelBiz OMNI+ is a comprehensive omnichannel contact center solution designed to enhance customer interactions across diverse channels, including voice, email, chat, and social media. If you want to learn more about training and benchmarking in contact centers, join Christian in this podcast episode featuring Bruce Belfiore.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

CSM Magazine

SEPTEMBER 17, 2020

Realizing the importance of transforming customer service or contact center operations and feeling the pressure to accelerate their digital transformation plans, many businesses have begun their automation journeys. Customer service teams and contact centers have specific needs when considering new technology solutions.

Virtual Agent 98

Virtual Agent Customer Service Contact Center Chatbots 98

NICE inContact

AUGUST 21, 2019

In its second annual global research study of businesses , NICE inContact set out to compare perceptions of business contact center leaders and consumers in key areas of customer experience. What is surprising is the number of companies that I work with that are only routing voice interactions via their contact center solution.

contact center solutions 15

contact center solutions Contact Center Morale Benchmark 15

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. of the organizations it deemed to be more successful than their industry peers (which are 27% more successful than typical organizations), had integrated UC with their CC solution to deliver better customer experiences (CX). due to their use of a single-source solution. Single-Sourced.

contact center solutions 68

contact center solutions Contact Center Call flow Enterprise 68

NICE inContact

NOVEMBER 8, 2019

We’re making it easier than ever for contact center managers to bring together the most powerful solution to operate your contact center, to drive efficiency and productivity, and to give your agent a streamlined desktop with everything they need in one place.

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” In this blog post, we have discussed how specialized e-commerce contact center software can enhance e-commerce sales. Let’s discuss some of those: 1.

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52

SmartAction

SEPTEMBER 2, 2021

While artificial intelligence isn’t human, its unique DNA sequentially makes up a superb customer experience in a contact center solution. With machine learning, an NLU (natural language understanding) engine pieces together the words to extract the intent. What elevates the conversational AI experience is the NLU engine.

Virtual Agent 94

Virtual Agent Engineering contact center solutions Contact Center 94

Hodusoft

MARCH 5, 2025

leverage E-Commerce Contact Center Software to Improve CX Read More Issues E-commerce Companies Face Due to Cart Abandonment High cart abandonment has a devastating impact on e-commerce companies. As Hungarian-American businessman and engineer Andrew S. Here are some issues e-commerce companies face owing to cart abandonment: 1.

Abandon rate 52

Abandon rate Contact center software Interactive Voice Response Contact Center 52

NobelBiz

FEBRUARY 22, 2022

A VoIP (Voice over Internet Protocol) phone system is an Internet-based phone system that allows businesses and contact centers to make voice calls. They enable the user to contact any landline, mobile, or even another computer using an Internet-connected laptop, desktop, tablet, or cell phone. And what features should it have?

voip 52

voip Contact Center Interactive Voice Response Telecommunications 52