Cisco - Contact Center

AUGUST 18, 2020

To keep our customers informed of new capabilities available in our Cisco Contact Center portfolio, we’ve created this monthly blog series. Improved Operational Efficiency with Webex Contact Center Analyzer Reports. Welcome to Our Monthly Feature Update Blog Series.

Contact Center 91

Contact Center contact center solutions Analytics Entertainment 91

Talkdesk

MARCH 20, 2020

Contact centers are being flooded with calls about everything from finance to travel to healthcare, and more. At the same time, so is the health and well-being of your contact center staff. For this reason, contact centers are exactly the kind of environment that could be ordered to shut down.

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

Ameyo

MARCH 18, 2019

Healthcare industry, while considering patients’ experience, roll out multiple changes like telemedicine promising a new dawn of trust to the patients. The post Proven Benefits Of Contact Center Solution In Healthcare Industry appeared first on Ameyo. Are you […].

contact center solutions 40

contact center solutions Healthcare Contact Center Contact center software 40

Revation Systems

MARCH 26, 2020

Although just a couple of weeks ago most contact centers could never have imagined shifting their nearly all of their employees to work completely virtual, the crisis has resulted in major shift to a remote workforce – at least for the foreseeable future. Key Features of LinkLive’s Virtual Contact Center Solution.

Healthcare 62

Healthcare Contact Center Contact center software contact center solutions 62

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

3CLogic

DECEMBER 1, 2022

Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century. Bridge the Gap with a Cloud Contact Center Integration.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

Vistio

MARCH 7, 2024

Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. It’s amazing to see how far ServiceSim has come since we launched it in September.

contact center solutions 52

contact center solutions Contact Center Outbound sales Healthcare 52

TeleDirect

JUNE 11, 2020

Healthcare is personal by its very nature. The relationships between patients and caregivers – doctors, nurses, aides, and countless other providers – are the foundation of positive, meaningful healthcare experiences. And that’s precisely why some healthcare organizations are reluctant to implement virtual contact centers.

Contact Center 71

Contact Center Enterprise Healthcare Call Center 71

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The demand for contact center software shot up considerably. The pandemic situation has changed the workings of the healthcare industry.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Outsource Consultants

JANUARY 28, 2025

Why Selecting the Right Enterprise Contact Center Matters Choosing the right enterprise contact center is a critical decision for businesses seeking to enhance customer experience and operational efficiency. What Are Must-Have Features in an Enterprise Contact Center?

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

ConvergeOne

AUGUST 3, 2021

Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for its operating system environment. At the same time, its premises-based contact center system was up for annual maintenance renewal. Allscripts selected Genesys PureCloud as its solution and ConvergeOne as its solution provider.

Contact Center 98

Contact Center contact center solutions Healthcare Enterprise 98

Hodusoft

OCTOBER 25, 2024

Can AI-Powered Contact Centers Enhance Patient Care? Over the past few years, the healthcare industry has evolved greatly with technological advancements, and Artificial Intelligence (AI) is at the forefront of this transformation. Discover Insights at HoduSoft’s Webinar! Nowadays, patients are more informed and tech-savvy.

Contact Center 52

Contact Center Healthcare contact center solutions Consulting 52

Outsource Consultants

JANUARY 14, 2025

Inbound contact centers are the frontline of customer service , handling millions of customer inquiries daily. At Outsource Consultants, we’ve seen how effective strategies can transform these centers into powerful customer satisfaction engines. What Makes an Inbound Contact Center Effective?

Contact Center 67

Contact Center Average Handle Time Coaching First call resolution 67

SharpenCX

MAY 16, 2022

Outbound contact centers are often considered synonymous with spammers, but when run ethically and with the right purpose, they can play a critical role in deepening your relationships with your existing customers and connecting with new ones. Inbound Vs. Outbound Contact Centers. Healthcare executives?

Contact Center 67

Contact Center Scripts Call Center call center software 67

NobelBiz

FEBRUARY 11, 2025

Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! With NobelBizs Cloud Contact Center Solutions , businesses can implement a smart, flexible IVR system that works alongside expert live agent support.

Interactive Voice Response 52

Interactive Voice Response Agent burnout contact center solutions CRM 52

Momentum Telecom

APRIL 8, 2025

Microsoft made a major announcement at this years Enterprise Connect when it revealed its latest Microsoft Teams feature: Teams Phone extensibility for Microsoft Dynamics 365 Contact Centers. So, why is Microsoft Teams extensibility such a big deal, and how is it going to change the future of Teams-enabled contact centers?

Contact Center 59

Contact Center contact center solutions Healthcare Banking 59

Enghouse Interactive

JUNE 9, 2021

An omni-channel contact center with its multiple touchpoints across the customer journey – using a mix of voice, text, SMS, social media, or video –can provide an organization with the info needed to personalize the customer engagement process. Well, maybe that’s not an accurate statement.

Contact Center 97

Contact Center Self service Chatbots CRM 97

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

TLC Associates

OCTOBER 1, 2019

That’s the struggle facing every healthcare payer, but it’s one you can overcome by taking the right preparations for your internal team working with the right outsourced contact center. You need crew members at every layer of your contact center program who are thinking at a strategic level.

Healthcare 40

Healthcare Contact Center outsourcing contact center solutions 40

Balto

DECEMBER 5, 2022

Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

call center software 52

call center software Healthcare Call Center Contact center software 52

NobelBiz

NOVEMBER 26, 2024

At NobelBiz, we ’ ve redefined support with our client advocate model, proactively addressing potential challenges and ensuring our clients ’ contact centers operate at peak efficiency around the clock.” – Christian Montes Executive Vice President Client Operations 2. Traditional support models react to problems after they occur.

Call Center 52

Call Center Multi-channel support voip Technical Support 52

Avaya

SEPTEMBER 19, 2018

But what will AI mean to those who work in the contact center, and to others in government, education, healthcare and business that work to improve citizen, student, patient, or customer experiences? From a contact center perspective, companies can easily list their top priorities: Faster order processing-shorter time to money.

Customer Care 94

Customer Care Government Contact Center contact center solutions 94

Talkdesk

OCTOBER 14, 2020

Lending plays a huge part in every business, and these similarities can expand the core debt servicing and collections that can affect multiple industries, including healthcare, manufacturing, retail and many other businesses. Speed Your partners and stakeholders need a fast turnaround.

Banking 105

Banking Finance APIs contact center solutions 105

3CLogic

JUNE 11, 2021

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. Discover how Wellstar Health leveraged 3CLogic’s voice solution for ServiceNow to deliver exceptional experiences for its customers, agents, and contact center managers.

Healthcare 52

Healthcare contact center solutions Contact Center Cloud contact 52

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. What I’m most excited about is using the future to bring back the past—to restore the care in healthcare.”

Healthcare 52

Healthcare Contact center software Chatbots Best practices 52

Hodusoft

FEBRUARY 5, 2025

HoduCCs SMS Integration with Route Mobile HoduCC is an omnichannel contact center solution that empowers businesses to deliver exceptional customer experiences across various communication channels.

Contact center software 52

Contact center software Analytics contact center solutions Healthcare 52

NICE inContact

NOVEMBER 8, 2019

We’re making it easier than ever for contact center managers to bring together the most powerful solution to operate your contact center, to drive efficiency and productivity, and to give your agent a streamlined desktop with everything they need in one place. Want proof?

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10

Revation Systems

MAY 2, 2019

Francis Healthcare, located in Charleston, South Carolina, cares for Lowcountry families along the South Carolina coast with a mission of healing all people with compassion, faith and excellence. The Solution . Donte Lazarus, the Contact Center Director at Roper St. Francis Healthcare. . The Challenge .

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Cloud Contact Center: What Is It & How Does It Work? Customer contact centers have come a long way. What Is a Cloud Contact Center? Your brand can provide this, too.

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Cloud contact Contact Center contact center solutions Chatbots 48

CSM Magazine

APRIL 13, 2023

a leading, cloud-native, contact center customer experience insight and action platform provider, announced key findings such as, more than 40% of contact center decision makers report having limited success with their CCaaS migration efforts. Advanced analytics and automation bridge gaps for improved business outcomes.

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

Talkdesk

NOVEMBER 15, 2016

The rising costs of healthcare in the U.S. Much like other industries, increased competition and technology are making healthcare options more competitive. Patients can vote with their dollars — and healthcare providers that serve up transparent, stellar customer service will win business.

Healthcare 40

Healthcare Customer Service contact center solutions Contact Center 40

Revation Systems

JULY 17, 2019

Francis Healthcare, located in Charleston, South Carolina, cares for Lowcountry families along the South Carolina coast with a mission of healing all people with compassion, faith and excellence. Now, Revation’s LinkLive technology handles every session that comes into our call center from beginning to end. Francis Healthcare.

Healthcare 48

Healthcare call center solutions Call Center Contact Center 48

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Transcribe Call Analytics now offers a new generative AI-powered summarization capability (in preview) that automates post-call summarization to improve contact center agent and manager productivity. Carbyne is a software company that develops cloud-based, mission-critical contact center solutions for emergency call responders.

Self service 118

Self service Analytics Entertainment Contact Center 118

Hodusoft

APRIL 12, 2019

Times have changed and healthcare industries face the pressure of delivering exemplary services to a growing number of patients. Communication is one of the backbones of healthcare services, especially in large multi-department hospitals with a high number of patient footfalls each day. Patients are delighted. They recommend.

call center software 40

call center software Healthcare Call Center Contact center software 40

Altivon

JANUARY 11, 2018

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. The payback for investment in contact center solutions in healthcare is compelling: lower operational costs, lower appointment cancellations, higher scheduling rates and higher patient experience scores.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

Globitel

JULY 27, 2024

Riyadh, July 22, 2024 Globitel, a leader in telecom and contact center solutions since 1996, proudly participated as a Gold Sponsor at the 4th Edition E3 Customer Experience Conference 2024 in Riyadh. Globitels longstanding commitment to customizing business solutions to meet unique customer needs was highlighted at the event.

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Customer Experience Telecommunications Government contact center solutions 52