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As momentum continues to build for cloud adoption in the contactcenter space, the business case for supporting this decision becomes clear. These are a few specific examples of how cloud benefits the contactcenter and any one of these is sufficient to justify the investment. Cloud Flexibility Enables Greater Automation.
Today, contactcenter leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. As contactcenters continue to become drivers of business growth, there are significant quantitative and qualitative results to consider.
Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contactcenters are no exception and stand to gain significant business and operational benefits from AI.
Empirix , an Infovista company and leader in contactcenter testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. billion by 2024 at Compound Annual Growth Rate (CAGR) of 29%. About Empirix.
Not all parts of your contactcentersolutions need to be outsourced. This is particularly important if you’re using a cloud solution for the first time. With contactcenter cloud migration in steady growth, about half the North American market is in the cloud with a steady upward trend over the past five years.
Dedicated voice specialist, Red Box , today announced a new integration partnership with RingCentral , a leading provider of global enterprise cloud communications, collaboration, and contactcentersolutions. ” About Red Box.
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