Contact Center Course Quality management 
Fonolo
NOVEMBER 22, 2022
Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. Fortunately, e-learning has made call center management courses more accessible than ever. Contact Center Trends 2023.
Playvox
NOVEMBER 16, 2021
The company’s contact center team shifted to a remote workplace just as Sweaty Betty – and the entire athleisure industry – started to see significant market growth. But by the end of 2020, there were 150 team members on the Sweaty Betty contact center team. A Quality Management Solution with Muscle.
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Monet Software
JANUARY 31, 2019
What is the difference between Quality Management (QM) and Total Quality Management? The answer is simple – Total Quality Management is an effort that involves everyone at your contact center, as well as everyone at the company at large. What constitutes ‘quality’ when it comes to a phone call?
Playvox
DECEMBER 21, 2022
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. Agents who felt their contact centers were handling remote work well told us they appreciated: Clear expectations.
Myra Golden Media
JULY 16, 2019
When working with the quality people to help make sure employees apply the soft skills I teach them, I find six typical mistakes. Here are the Six Common Mistakes Almost Everyone Makes In Quality Monitoring In Contact Centers. In my last contact center job, the Quality Form that was in place when I started made me dizzy.
Playvox
APRIL 5, 2022
But without getting contact center performance right, all other CX elements – such as marketing, user experience, etc. How do you build a high performance contact center? Of course, getting to this point is a journey, and taking the first steps towards improvement can be intimidating. will ultimately fall flat.
NICE inContact
JUNE 17, 2019
If the answer is “no” or “I don’t know,” it might mean you’re among the vast majority not evaluating these channels as part of your quality program. 90% of businesses support phone, and 83% measure phone quality — great! Well, now you don’t need all the time and resources in the world, you just need Quality Management Analytics.
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