Contact Center Customer Experience Virtual Agent White Paper 
UJET
DECEMBER 2, 2020
This means that companies are disappointing millions of customers and losing out on the opportunity to automate an increasing percentage of the inquiries they receive. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.
UJET
DECEMBER 2, 2020
This means that companies are disappointing millions of customers and losing out on the opportunity to automate an increasing percentage of the inquiries they receive. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.
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VocalCom
JULY 2, 2020
The necessary acceleration of contact centers’ digitalization will bring to the fore the crucial value of the human touch. Digitalization is quickly sweeping through contact centers. However, this does not mean that agents will totally disappear from contact centers.
Liveops
APRIL 17, 2018
But when it comes to internal threats, your brick and mortar contact centers are actually one of the riskiest areas of your enterprise. Contact center employees have access to customer data. Given the job, these employees have direct access to customer information. contact centers is 30%.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Liveops
DECEMBER 27, 2018
When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Which is why we know you’ll appreciate a round-up of highlights around call center news and information. Checklist] Customer Contact To-Do List.
Liveops
DECEMBER 27, 2018
When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Which is why we know you’ll appreciate a round-up of highlights around call center news and information. Checklist] Customer Contact To-Do List.
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