Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Branding has long been used by businesses to drive emotional connection and brand recall in customers. Many e-Commerce players using Social Media Contact Center Software for better CX. Enable self-service.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

Ian Jacobs

AUGUST 17, 2015

Customer service teams are facing a dilemma that may bring back high school nostalgia - if you want to be one of the cool kids, you need to be social. But simply being present in the social scene doesn't automatically make you hip to the digital customer. Social media. contact center.

Social media contact 90

Social media contact Customer Service Contact Center 90

Ian Jacobs

MAY 12, 2015

This is a guest post by Danielle Geoffroy, Research Associate on the AD&D team who helps with our customer service and unified communications research. Read more Categories: Customer Service. Social media. contact centers. digital customer service. social customer service.

Social media contact 89

Social media contact Customer Service Government Analytics 89

Outsource Consultants

JULY 17, 2018

A recent article by Maneesh Sharma discusses the significance of fixing customer problems before they happen. Some companies take the customer service approach of waiting for their customers to come to them with complaints, and their customers end up being angrier and potentially leave for competitors. We can help!

Contact Center 59

Contact Center Customer Service outsourcing Social media contact 59

Toister Performance Solutions

FEBRUARY 20, 2020

Forecast all channels Contact centers traditionally forecast phone volume, so staffing can be adjusted to meet the expected demand. For some reason, this doesn't happen in other service channels. But what about emails, chat sessions, or social media posts? Quality isn't just a phone thing.

Social media contact 108

Social media contact Contact Center Scripts Accountability 108

Outsource Consultants

JUNE 5, 2018

An article by Mark Nicholson discusses this topic and points out that, while it’s the ideal form of advertising, it’s something companies have to earn through positive customer service. The better your reviews are, the more stars people give you, the more likely you’ll be to attract new customers. The solution?

Contact Center 52

Contact Center outsourcing Social media contact Advertising 52

3CLogic

MARCH 12, 2021

Customer experience (CX) is the sum of all interactions a customer has with an organization, whether that be when they use the product or service, when they email the help desk for support, or when they come across the company on social media. Hire Remote-Ready Contact Center Agents.

Contact Center 52

Contact Center Customer Experience Social media contact Enterprise 52