CX Global Media
FEBRUARY 26, 2019
The Contact Center Virtual Summit is a 3-week contact center event and the world’s largest virtual contact center conference. Taking place from May 19 th through June 2 nd , this event features a focus on frontline agent performance during the entire contact center agent life cycle.
Contact Center Pipeline
JULY 9, 2019
As we work through the acquisition process with clients, technology providers are asked to deliver a system “demo.” It is always a good sign when investments in technology are being made. For some, this becomes more of a […].
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CX Global Media
FEBRUARY 28, 2019
Flexibility is often an innocently misunderstood element in the contact center technology evaluation criteria. Afterall, unless you’re evaluating and implementing a wide-array of contact center technology as part of your everyday job, it’s just impossible to keep up with. Al, how do you help folks get over the hump?
Calabrio
APRIL 15, 2025
Customer Experience Improving Patient Self-Service: How Healthcare Contact Centers Can Use Chatbots & Adaptive Engagement to Elevate Patient Experience The healthcare industry is at a breaking point. With Calabrio, healthcare organizations can transform self-service into truly adaptive, human-centered patient engagement.
CX Global Media
SEPTEMBER 26, 2017
I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. What are the top 3 trends in contact center today?” AI is making the contact center agent a more valued organizational asset.” Click to Tweet. Data Security.
Vistio
OCTOBER 28, 2024
Implementing AI software in your contact center can either be the best decision you make or a costly misstep that drains resources without delivering real value. So how can you make sure you’re getting the right AI for your contact center? Step 3: Test Usability – Not Just the Demos Demos can be deceiving.
Calabrio
APRIL 23, 2025
The task of juggling cost and quality is nothing new, but todays environment has created a perfect storm for contact centersand its clear that achieving brighter days ahead will require more than just incremental improvements. Instead, contact center teams need innovation.
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