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Don’t make the employees nervous. To get your employeesengaged, you need to explain why you are carrying out monitoring. If you run a large contactcenter, you will need to have an internal team of quality analysts as well. Today’s customer interacts with contactcenters via multiple channels.
Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contactcenter callback technology in 2022. Medallia integrates with a wide range of data sources such as CRM systems, socialmedia, contactcenters and many more.
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