Interactions

JULY 9, 2024

Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, average handle times, and costs. What is your current First Call Resolution rate? This knowledge starts with a thorough assessment of your current environment.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

Customers can resolve issues in less time on the channel they prefer, while contact centers reduce live agent minutes, average handle times, and costs. What is your current First Call Resolution rate? This knowledge starts with a thorough assessment of your current environment.

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

NobelBiz

JULY 25, 2023

Christian Montes, Executive Vice President of Client Operations @NobelBiz The Multifaceted Channels of Interaction In a contact center, customer interactions unfold across a myriad of channels, each holding a unique treasure trove of insights.

Analytics 98

Analytics Call Center Contact center software Scripts 98

JustCall

MARCH 10, 2023

In an ideal contact center, all calls directly reach their destinations, and all agents handle every call perfectly. Customers do not have to wait in queues or be put on hold, and issues get resolved in the very first call. For starters, it may give your contact center a nudge towards digitization.

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40