Contact Center Front-line service Government 
bold360 Blog
MARCH 16, 2020
Furthermore, supply chains are being disrupted, physical stores are closing, and agents are unable to staff contact centers. This, unfortunately, will become more commonplace as closures will be the result of government intervention and companies wanting to protect their employees and customers.
Connecting the Dots
APRIL 21, 2017
I think, when we look at politics and the overall community – and I mean the general consumer community, about how they’re being governed, how they’re being managed, how their large corporations have trained them – they’re really starting to revolt. But whenever I call a contact center now, I dread it.
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