Unleashing the Potential of Back-Office WFM: Mastering the Forecasting Challenge
CCNG
JULY 19, 2023
Forecasting Expertise Partner with a forecasting expert who understands the unique practices of back-office work. Back-office work is handled differently than contact center work, so be sure these differences are factored in. Group similar work together when possible. WFM isn’t just for the contact center anymore.
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