Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. For contact centers, this means a next generation of high-definition customer experiences that will differentiate the most successful global brands.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

TechSee

APRIL 28, 2023

Medical devices, like insulin pumps, have revolutionized healthcare in recent years, providing physicians and patients with advanced tools to diagnose, treat, and manage a wide range of medical conditions. However, medical devices are complex and require specialized expertise to operate and maintain. What is TechSee and How Does it Work?

Healthcare 109

Healthcare Technical Support Technology Customer Experience 109

VirtualPBX

FEBRUARY 5, 2025

In a fast-paced call center environment, tracking the outcome of every call is crucial. Whether youre in healthcare, sales, customer service, debt collection, or technology support, Call Disposition Codes help you categorize and analyze interactions efficiently.

Healthcare 45

Healthcare Agent Empowerment Technical Support CRM 45

TechSee

JANUARY 25, 2023

Over the past two decades, he has led integration and transformation efforts with ACGs Contact Centers and Field Operations. Philips partners closely with their customers to transform healthcare delivery. [link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001.

Automotive 41

Automotive Management Enterprise B2B 41

UJET

DECEMBER 9, 2021

Contact center employees are extremely important to the overall success and health of businesses. But call center employees can also be some of the least supported, hardest worked employees in the business – a sure-fire recipe for call center burnout. . What is Call Center Burnout?

Contact Center 72

Contact Center Call Center Metrics Contact center software 72

Outsource Consultants

JANUARY 28, 2025

Why Selecting the Right Enterprise Contact Center Matters Choosing the right enterprise contact center is a critical decision for businesses seeking to enhance customer experience and operational efficiency. What Are Must-Have Features in an Enterprise Contact Center?

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

NobelBiz

FEBRUARY 11, 2025

Use agents for technical support and emotionally sensitive conversations. Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! Implement speech recognition and AI enhancements for a smoother experience.

Interactive Voice Response 52

Interactive Voice Response Agent burnout contact center solutions CRM 52

Blueship Call Center

JANUARY 27, 2025

What Are Inbound Call Centers? Inbound Call Centers are specialized service hubs that handle incoming customer calls. These calls can range from inquiries, complaints, and technical support to order processing and more. Technical Support : Helping customers troubleshoot technical issues.

Call Center 40

Call Center Customer Experience Brand ambassadors Technical Support 40

Spearline

MAY 25, 2021

GCF Business Development Manager, Luke Genoyer, and Technical Support Lead, Alain Rodriguez, recently spoke with our team on the Spearline Podcast. As their customer portfolio continued to quickly expand, GCF was created in 2007 as a distinctive brand dedicated to providing international toll-free and local numbers.

Telecommunications 98

Telecommunications Technical Support Healthcare Contact Center 98

Serenova

JULY 21, 2020

Customer Engagement in the Contact Center. In parallel, contact centers have never played a more essential role in engaging with customers and making sure service, support and customer experiences are entirely effective and positive. Quality, Flexibility and Reliability When It Matters.

Contact Center 52

Contact Center Analytics Technical Support Healthcare 52

Hodusoft

JULY 16, 2021

Call Center and Contact Center Software Difference Complete Guide. What is the difference between call and contact center software? Companies make customer interactions through two essential ways– call and contact centers. For many, call center and contact center are interchangeable terms.

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. This ensures that they pass through filters and are being answered by end-users. For customers, it means frustration and a bad CX.

Technical Support 76

Technical Support Contact Center Healthcare Sales 76

CSM Magazine

DECEMBER 15, 2015

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider. help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.

Contact Center 40

Contact Center Business Process Outsourcing outsourcing Transportation 40

Hodusoft

SEPTEMBER 18, 2024

The Hidden Costs of Manual HMO Call Centers: Why Omnichannel is the Future HMO contact centers are organizations or dedicated departments that handle queries and issues related to Health Maintenance Organizations (HMOs). HMO contact centers also play a critical role in managing patient information.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. These AI tools are instrumental in streamlining operations and improving the efficiency of the call center by reducing the workload on human staff.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. These AI tools are instrumental in streamlining operations and improving the efficiency of the call center by reducing the workload on human staff.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

CSM Magazine

SEPTEMBER 29, 2022

KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technical Support 59

Ansafone

JUNE 27, 2022

So an omnichannel call center may be a cost-effective solution for you. Ansafone Contact Centers offers a fresh approach as an omnichannel call center. When your customers contact us, they feel like they are talking to you. Our overflow call center services include: phone. social media support.

call center solutions 62

call center solutions Call Center Interactive Voice Response Technical Support 62

Sykes

MARCH 5, 2019

While traditional contact centers continued to score well in terms of execution, this year’s report noted a significant difference in the results for the innovation categories, with information technology (IT) service providers and consultancies leading the pack. Its Americas and EMEA regions primarily provide customer?engagement

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Outsource Consultants

FEBRUARY 26, 2025

Key Services Offered by Outsourced Call Centers Outsourced call centers provide a wide range of services beyond traditional phone support: Customer service: Handling inquiries, complaints, and general customer support. Technical support: Assisting customers with product or service-related issues.

outsourcing 67

outsourcing Call Center Customer Service Technical Support 67

CSM Magazine

MARCH 20, 2024

This distinctive model, coupled with a leadership team that boasts over five decades of customer support outsourcing experience with Fortune 500 behemoths in the Philippines—including titans such as Microsoft, American Express, Allstate, United Healthcare, and T-Mobile—positions it uniquely.

outsourcing 52

outsourcing Customer Support Customer Experience Business Process Outsourcing 52

Vcaretec

MAY 24, 2022

With our flexible policies and cost-effectiveness, we provide call center outsourcing services to businesses in the USA. Voice, live chat, technical helpline, generating leads, and appointment scheduling are all services provided by our call centers. For client liaisons, we have the best-outsourced phone support services option.

Call Center 52

Call Center outsourcing Technical Support Benchmark 52

Global Response

FEBRUARY 13, 2022

Keep in mind, though, that a BPO call center can handle more than simply calls. BPO contact centers serve as an expanded call center for the modern customer experience. Do I need a BPO call center? Many companies, from massive global corporations to small startups, could benefit from a BPO call center.

Call Center 62

Call Center outsourcing Telemarketing Business Process Outsourcing 62

Call Experts

JULY 27, 2023

In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction. How the Customer Service Call Center has Impacted Business. Abandonment Rate : This is the total number of calls that are missed or go unanswered.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Global Response

FEBRUARY 13, 2022

Some of the main services a call center may offer includes: Provides (potentially 24/7) customer service by phone. Provides consistent customer support and branded messaging. Can focus on customer service, technical support, and/or marketing/sales. Call centers handle a lot of customer data.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Acquire BPO

AUGUST 26, 2024

About Acquire BPO Acquire BPO is an award-winning global business process outsourcing provider that offers a wide range of services including contact center, customer service, sales, back-office functions, technical support, automation, and artificial intelligence (AI) consulting.

Business Process Outsourcing 52

Business Process Outsourcing Chatbots Transportation outsourcing 52

Acquire BPO

AUGUST 26, 2024

About Acquire BPO Acquire BPO is an award-winning global business process outsourcing provider that offers a wide range of services including contact center, customer service, sales, back-office functions, technical support, automation, and artificial intelligence (AI) consulting.

Surveys 52

Surveys Business Process Outsourcing Chatbots Transportation 52

Blueship Call Center

JUNE 21, 2023

They serve a variety of industries, including those related to government, finance, law, business, insurance, information technology, and healthcare facilities. The post Back Office Support System Tailored to Your Business Needs first appeared on New Jersey Call Center - Contact Center Support Blog.

outsourcing 75

outsourcing Finance Government Customer Care 75

VirtualPBX

FEBRUARY 4, 2025

In a fast-paced call center environment, tracking the outcome of every call is crucial. Whether youre in healthcare, sales, customer service, debt collection, or technology support, Call Disposition Codes help you categorize and analyze interactions efficiently.

Healthcare 40

Healthcare Agent Empowerment Technical Support CRM 40

Blueship Call Center

JULY 7, 2023

A: Almost all aspects of customer care can be outsourced, including inbound and outbound call handling, live chat support, email support, social media support, technical support, order processing, complaint resolution, and more. Q: What types of customer care services can be outsourced?

outsourcing 75

outsourcing Customer Service Customer Care Self service 75

ROI CX Solutions

DECEMBER 3, 2024

-based ROI CX provides comprehensive customer support solutions that reduce costs and increase profits by building strong customer relationships that help you gain new customers and retain your current ones. From telemarketing to order completion to live chat and technical support, ROI CX covers all facets of customer care.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

OctopusTech

SEPTEMBER 13, 2023

Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers. If you want to improve the quality of your service at lower costs, then outsourcing from a call center company is the right option for you.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Blueship Call Center

MARCH 31, 2023

Many small business owners believe that to outsource their contact centers, you must be a major corporate conglomerate, but this is untrue. To create a productive plan to expand your business, this guide will cover all you need to know about outsourcing your contact centers. What Is Outsourcing of Contact Centers?

outsourcing 45

outsourcing Call Center Calibration Contact Center 45

JustCall

NOVEMBER 23, 2022

These can be: Technical support calls Lottery scams False charity institutions Bank fraud calls Insurance and healthcare scams Fake customer calls Debt scams Password and information requests. Before adding a number to an app call center blacklist, ask yourself a few questions. How to Create a Call Center Blacklist.

Call Center 52

Call Center Call Logging Technical Support Government 52

Calltools

MARCH 20, 2019

The telemarketing industry and contact centers fall under the purview of the FTC. These systems are especially good for businesses dealing with collections, for healthcare industries and in technical support businesses where having the correct context of the call is imperative.

Telemarketing 40

Telemarketing B2C Abandon Call Technical Support 40

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more.

Feedback 78

Feedback Consulting Consulting Enterprise 78

Global Response

MAY 1, 2023

Inbound call centers manage incoming customer communications, either by phone or multiple channels. Multichannel call centers handle inbound customer communication on a variety of channels, not just phone calls. As such, they’re more properly referred to as “ multichannel contact centers.”

Call Center 62

Call Center Multichannel virtual call center outsourcing 62