NobelBiz

DECEMBER 3, 2024

Forecasting in call centers helps today’s contact centers achieve high efficiency and customer satisfaction while keeping running costs low. Call centers predict future call volumes and other metrics so demand can be better met and good service levels can be maintained with optimized resources.

Call Center 52

Call Center Workload forecasts Average Handle Time Contact Center 52

Babelforce

MAY 18, 2022

Accurate forecasting optimizes productivity and ensures contact centers have the right number of agents to deal with contact volume. This article will explain call center forecasting fundamentals and how you can increase forecasting accuracy. How to increase call center forecast accuracy?

Workload forecasts 52

Workload forecasts Call Center Average Handle Time Abandon rate 52

Injixo

JULY 19, 2018

In the first blog article of our Contact Center Forecasting Fundamentals series, we covered different methods to forecast workload. However, despite workload forecasting, it’s equally important to invest time in forecasting the workforce required to staff against the demand you’ve identified in the first step.

Workload forecasts 40

Workload forecasts Contact Center Management 40

Babelforce

APRIL 13, 2022

Forecasting for call centers entails estimating future workload and the staff capacity needed to handle the contact volume. The law of supply and demand is crucial in call center forecasting, as in any other business field. babelforce is the most flexible platform for contact center service.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

Brad Cleveland Blog

JUNE 14, 2017

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”. If it’s …

Workload forecasts 26

Workload forecasts Contact Center Call Center Management 26

Brad Cleveland Blog

JUNE 14, 2017

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an … Continue reading → The post 10 Causes of Inaccurate Forecasts (and How to Avoid Them) appeared first on Brad Cleveland.

Workload forecasts 26

Workload forecasts Contact Center Call Center Management 26

Brad Cleveland Blog

MAY 25, 2018

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an … Continue reading → The post 10 Causes of Inaccurate Forecasts (and How to Avoid Them) appeared first on Brad Cleveland.

Workload forecasts 26

Workload forecasts Contact Center Call Center Management 26