ShepHyken

JANUARY 29, 2021

They provide some tips and tricks to set your business up for success in the contact center. Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence.

Best practices 252

Best practices Contact Center Interactive Voice Response Call Center 252

Fonolo

AUGUST 17, 2021

If your agents have polite, customer interactions — that’s great! The Contact Center Guide to Managing Spikes in Call Volume. Luckily, a successful call center is within reach. With some careful thought and these helpful tips, you can optimize your call center’s performance: 1. But it’s not enough.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Aspect

OCTOBER 25, 2018

We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. The event, held in the beautiful setting of Tower Bridge aimed to provide insights on how organisations can transform their contact centres to remain competitive in an increasingly difficult landscape.

Interactive Voice Response 48

Interactive Voice Response Chatbots Self service Enterprise 48

Hodusoft

AUGUST 21, 2023

Additionally, the CNC EXPO often features a series of seminars, workshops, and presentations conducted by industry leaders, experts, and professionals. HoduCC is designed to improve customer interactions and optimize operational efficiency with omnichannel capabilities, automation tools, and seamless integrations.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. A wide range of telemarketing software is available to help telemarketing call centers.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Horizon CX

MARCH 19, 2022

And finally, after all this hassle, enter the offer to complete an IVR survey. I gave all the agents that managed my issue high ratings on their performance during both my IVR and email surveys that were offered to me. Agents can only be as good as the organization and the support behind them. As a CX professional, I’m curious.

Surveys 52

Surveys Interactive Voice Response Average Handle Time Wait times 52