Contact Center Interactive Voice Response Strategic Value 
Playvox
MARCH 19, 2024
Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.
Upstream Works
AUGUST 5, 2021
As momentum continues to build for cloud adoption in the contact center space, the business case for supporting this decision becomes clear. These are a few specific examples of how cloud benefits the contact center and any one of these is sufficient to justify the investment. Cloud Flexibility Enables Greater Automation.
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CSM Magazine
OCTOBER 7, 2021
Empirix , an Infovista company and leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. billion by 2024 at Compound Annual Growth Rate (CAGR) of 29%. About Empirix.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Businesses need to bolster their customer interaction and create a regular dialogue with customers.
COPC
SEPTEMBER 3, 2019
Before implementing our new AI-supported voice interaction system into our service operations, we looked at what solutions were available through existing technologies. Internally, next-generation customer service positions the customer service centre as a strategic value creation tool. We definitely wanted to avoid this.
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