Contact Center, Journey mapping and Strategic Value

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Contact Center

Journey mapping

Strategic Value

4 Ways Cloud-Based Contact Center Solutions Increase Flexibility

Upstream Works

AUGUST 5, 2021

As momentum continues to build for cloud adoption in the contact center space, the business case for supporting this decision becomes clear. These are a few specific examples of how cloud benefits the contact center and any one of these is sufficient to justify the investment. Cloud Flexibility Enables Greater Automation.

contact center solutions

contact center solutions Contact Center Journey mapping Call Center

Leading the Customer Experience by Brad Cleveland

Contact Center Geek

SEPTEMBER 30, 2021

I was honored that the author included my thoughts on the importance of story telling and genuinely enjoyed his methods of using stories to get to journey maps. He eloquently describes the levels of customer service value: efficiency, customer satisfaction and loyalty, and finally, strategic value.

Customer Experience

Customer Experience Journey mapping Strategic Value Customer centricity

Customer Contact Central

4 Ways Cloud-Based Contact Center Solutions Increase Flexibility

Leading the Customer Experience by Brad Cleveland

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