Remove Contact Center Remove Self service Remove Wireless
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How to provide an effortless customer experience

TechSee

Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. Robotic service – no one likes to feel like they’re just a number or receive “generic” service. When it arrives, you open the box and see… a whole load of parts.

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Creating a collaborative contact center culture

TechSee

The traditional contact center – with agents in cubicles following scripts and rushing to meet individual KPIs – will soon be a thing of the past. Agent collaboration also enables a higher First Contact Resolution (FCR) rate by eliminating time-consuming escalations. What’s the climate of your contact center?

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Smart Home Support – 4 Key Technologies to Simplify Service

TechSee

While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own. That’s why many vendors are turning to self-service options for effective Smart Home support.

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Guest Blog: Moving Past The Fairy Tale – 5 Examples of Great Service

ShepHyken

To compound all this, traditional service – which waits until customers called the contact center before addressing a problem – has become much less effective. Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention.

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7 trends that will define telecommunications in 2025

Momentum Telecom

Expect to see AI voice agents rolled out in contact centers and customer service teams to provide real-time and natural language responses to customers. This will allow companies to provide nearly instantaneous customer service in scenarios where humans arent available.

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Why is my smart device making me feel dumb? The challenges of onboarding IoT devices

TechSee

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Companies have taken notice of consumer preference for self-service. Traditional self service. Auto onboarding.

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5 Ways Home Security Firms can Boost CX with Visual Assistance

TechSee

This technology delivers the capability to provide practical help, build relationships with customers, and generate more revenue via the contact center, field services, and self-service. By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G.

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