Contact Center Pipeline

FEBRUARY 20, 2018

Years ago, I devised a leadership seminar and much of the program’s focus was on communication. Passing the baton” refers to handing over a particular duty or responsibility to someone, as in a relay race. We actually handed out relay race batons to illustrate the action of “handing off” information.

Calibration 138

Calibration Coaching Contact Center Call Center 138

Call Center Weekly

DECEMBER 19, 2017

By Melissa Pollock Cloud-based contact center platforms, big data analytics, omni-channel operations, and artificial intelligence applications have all contributed to a prodigious evolution in how we engage and manage customer journeys. I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output".

Technology 136

Technology Customer Experience Entertainment Coaching 136

Aspect

OCTOBER 25, 2018

We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. The event, held in the beautiful setting of Tower Bridge aimed to provide insights on how organisations can transform their contact centres to remain competitive in an increasingly difficult landscape.

Interactive Voice Response 48

Interactive Voice Response Chatbots Self service Enterprise 48

Fonolo

AUGUST 17, 2021

The Contact Center Guide to Managing Spikes in Call Volume. Luckily, a successful call center is within reach. With some careful thought and these helpful tips, you can optimize your call center’s performance: 1. Training your agents is essential when optimizing call center performance. But it’s not enough.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Fonolo

JULY 27, 2021

Several centuries later, Galileo’s words still ring true for contact centers. These days, there are tons of key performance indicators (KPIs) and call center metrics to evaluate call center performance and call center agent performance. How to Foster Agent Engagement in a Hybrid Contact Center.

Call Center 142

Call Center Abandon rate First call resolution Construction 142

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. During her speech, Rachel shared that one of the major issues in contact center management is the underutilization of data.

outsourcing 8

outsourcing Construction Contact Center Banking 8

Taylor Reach Group

MAY 14, 2020

You’ll be the “great boss example” they cite in future training seminars. You still want to keep in touch with them: send a text, make a call, ask them how they’re doing. That individual caring will be long remembered. If your people are actively working, you have more opportunities to connect with them.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

Robert Davis

AUGUST 11, 2020

Davis and Associates ( [link] ) is excited to present three online courses designed to maximize the performance of supervisors, leaders at all levels, and contact center agents in the work-from-home environment. For Supervisors: Coaching Your Work-From-Home Agents for Maximum Results.

Contact Center 62

Contact Center Coaching Accountability Time management 62

Taylor Reach Group

MARCH 20, 2020

Attendance and attrition have always been challenges in the contact center world. As contact center operators we know our environments are stressful and labor intensive, we may have hundreds or thousands of staff interacting with our customers and prospects each and every day.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Cisco - Contact Center

AUGUST 27, 2024

To discover how Cisco is paving the way to unlock the power of AI, join us for our upcoming AI Unveiled customer online seminar series.

84

84

Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Foster empathy with the customer. Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Callminer

MAY 27, 2020

Maybe your team would benefit from a creativity workshop or team-building seminar to improve in-office relationships. . “To shake up the workday, or start Monday off with some inspiration, Cooleaf recommends hiring a motivational speaker to come into the office.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

CSM Magazine

FEBRUARY 16, 2024

In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts.

Contact Center 52

Contact Center Big data Call Center Technology 52

Taylor Reach Group

AUGUST 29, 2017

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13. Preparing Tomorrow’s Contact Center TODAY.

Contact Center 48

Contact Center Call Center Customer Experience Journey mapping 48

Vcaretec

MAY 22, 2023

One great option to address client issues at a reasonable cost is to outsource customer assistance to omnichannel contact centers. The concept of hiring the best outsourced contact center service was previously unheard of. What is Contact center Outsourcing? However, the business has evolved.

outsourcing 52

outsourcing Contact Center Inbound sales Call Center 52

JustCall

MAY 14, 2024

Here, we have discussed strategies for reducing training time for your contact center agents. What is call center training? Call center training is the process of training your agents to communicate effectively with potential or existing customers. It also focuses on soft skills like empathy and active listening.

Contact Center 52

Contact Center Coaching Call Center contact center solutions 52

TechSee

FEBRUARY 23, 2021

Holding a training seminar for all company technicians is not only costly but also impractical. Let’s take a look at the contact center, field service, and self-service options available to security firms to deliver the 3G upgrade to 4G: Directing the customer remotely.

Self service 109

Self service Wireless Contact Center Upselling 109

CSM Magazine

JUNE 12, 2023

In today’s digital age, contact centers play a critical role in customer support, sales, and overall communication between businesses and their clientele. Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems.

Contact Center 52

Contact Center Engineering Education Banking 52

Toister Performance Solutions

MARCH 28, 2019

Gathering everyone together for a half-day seminar just doesn't work in today's busy environment. The UPS contact center in Las Vegas, Nevada uses daily huddles for each of its teams. Half-day seminar. I don't know of a single customer service team that isn't pressed for time. One solution is the team huddle.

Customer Service 70

Customer Service Customer emotions Contact Center Metrics 70

Myra Golden Media

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Need some guidance on how to develop and execute a quality program that is robust, fair, and that your employees buy-in to – and one that doesn’t make your supervisors need to sip wine just to get through a coaching discussion with employees?

Calibration 153

Calibration Coaching Morale Feedback 153

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Every year the PACE Convention & Expo focuses on the best practices and technologies used in the contact center. Attend workshops and sessions.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Noble Systems

FEBRUARY 21, 2020

According to the report, sales representatives in some banks and brokerage firms conduct seminars and make recommendations to clients through impermissible digital channels, and the interactions are unmonitored. FINRA requires companies to establish a supervisory system to ensure securities laws and regulations are followed (Rule 3110).

Banking 71

Banking Analytics Contact Center Metrics 71

TeleDirect

JUNE 2, 2021

Inbound call center – with this type of call center, customers and clients reach out to call center agents and contact centers for assistance. Inbound call centers assist with everything from order processing to customer service and more. That’s the list of different types of call centers.

Call Center 62

Call Center Business Process Outsourcing Upselling outsourcing 62

Vistio

AUGUST 9, 2021

Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. And also, a lot of time in the Middle East, which is a very exciting area to build and operate call centers.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

TeleDirect

AUGUST 26, 2019

From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. Assessing all planning work prior to your show or seminar is challenging enough. Seminar assistance.

Call Center 48

Call Center outsourcing Business Process Outsourcing Healthcare 48

Toister Performance Solutions

JANUARY 14, 2020

The study surveyed 1,000 Americans who work full or part-time as frontline employees in a variety of industries including retail, contact centers, and insurance. They envision long, boring seminars that take employees away from their jobs. You can read the full report or skip to my analysis below.

Customer Service 62

Customer Service Contact Center Surveys Personalization 62

Strategic Contact

NOVEMBER 2, 2016

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. And, of course, I like to check out the latest vendor offerings. Read More »

Gamification 48

Gamification Contact Center Technology 48

SharpenCX

JUNE 28, 2023

Improving your customer service metrics requires a deeper look at which KPIs make sense for your contact center and the strategies you use to achieve them. What Call Center Metrics Should You Measure? This metric can help you determine if your contact center is operating efficiently. What needs to change?

Call Center 67

Call Center Metrics call center software Contact Center 67

TeleDirect

AUGUST 23, 2019

With lead response management services for a variety of industries, 24/7 contact center operation is simply easier – and more sales-friendly – with TeleDirect. Give your 24/7 contact center the support it needs – and the peace of mind necessary to concentrate on what makes your business unique. Automated reservations.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

Quality Contact Solutions

JANUARY 27, 2022

You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. Quality Contact Solutions (QCS) is an industry leader in contact center and BPO solutions, including B2B and B2C programs. Contact us today to learn more.

Sales 98

Sales Upselling B2C Best practices 98

TeleDirect

JULY 1, 2021

From tech-friendly automated support to live agent assistance, we’re the preferred inbound & outbound call center solution for companies across the globe. And the need for inbound call center and outbound call center services is stronger than ever, despite the myth that chatbots and AI are taking over contact center communication.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

Fonolo

JUNE 17, 2015

The training you provide to your contact center employees prepares them for what’s to come in the workplace and helps them incrementally improve their skills. What is call center training? Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Types of Call Center Training.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Outsource Consultants

DECEMBER 15, 2022

Contact center workers are increasingly pursuing opportunities for professional growth, positive working environments, and better perks. Meeting or exceeding these expectations is the key to avoiding high turnover among your call center agents. This shuffling of staff has become a struggle for many BPO providers.

Morale 67

Morale Call Center Contact Center Education 67

VocalCom

JULY 10, 2017

Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals. The post 5 Ways to Improve Communication in the Call Center appeared first on Vocalcom Blog.

Call Center 54

Call Center Contact center software Morale Contact Center 54

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Let’s dive in on five lessons I learned from Schitt’s Creek and how you can use each one to become an even better contact center leader. Unite your agents around something bigger than themselves to improve performance in your contact center. Then, help them get there.

Management 67

Management Coaching Construction Contact Center 67

Balto

OCTOBER 27, 2022

million for audit funding in 2023 — which may potentially spell disaster for some contact centers. Let’s take a look at the role a contact center may play in the compliance crackdown, as well as how to best prepare. Now more than ever, health insurance contact centers must remain mindful of updated compliance concerns.

Scripts 52

Scripts Coaching Education Contact Center 52

COPC

MAY 11, 2017

This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne. at Booth 714 at the 18th annual Call Center Week, June 26-30 at The Mirage in Las Vegas. Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc., As a friend of COPC Inc., Learn More. .

Best practices 40

Best practices Benchmark Analytics Contact Center 40