Contact Center Service level Strategic Value 
Brad Cleveland Blog
JUNE 21, 2012
Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value.
Brad Cleveland Blog
JUNE 21, 2012
Brad discusses 7 categories of measures every contact center should have: Forecast accuracy, schedule fit and adherence, service level, quality, employee satisfaction, customer satisfaction and loyalty, and strategic value.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance.
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