Hodusoft
AUGUST 9, 2021
EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. How do omnichannel customer contact centers benefit e-commerce players? Multi-channel communication.
3CLogic
MARCH 12, 2021
Customer experience (CX) is the sum of all interactions a customer has with an organization, whether that be when they use the product or service, when they email the help desk for support, or when they come across the company on social media. Hire Remote-Ready Contact Center Agents.
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Outsource Consultants
JUNE 5, 2018
3 Ways Contact Centers Help Maintain Positive Brand Image. Contact center outsourcing can assist with these tasks in the following three ways: Surveys and Follow-Up Calls: When people make purchases over the phone, there is a golden opportunity for agents to discuss their satisfaction levels. The solution? We can help!
Outsource Consultants
JULY 17, 2018
Don’t Hide From Your Mistakes, Use Contact Centers to Give Proactive Customer Service. There’s no use trying to cover it up or hide from it because in the age of social media you will be sniffed out and end up looking weak. Instead, utilize your contact center and proactively own up to whatever problem you’re facing.
Ian Jacobs
AUGUST 17, 2015
Customers turning to social channels for service support have high expectations (I know I do). Social media. contact center. social customer service. Those expectations mean you'll need to: Read more Categories: Customer Service. workforce optimization.
Toister Performance Solutions
FEBRUARY 20, 2020
Forecast all channels Contact centers traditionally forecast phone volume, so staffing can be adjusted to meet the expected demand. But what about emails, chat sessions, or social media posts? As a young contact center manager, I learned the hard way that written communication must be monitored.
Calabrio
APRIL 12, 2021
We’re proud to share that one of these innovators has been recognized by the Society of Workforce Planning Professionals as a top-notch contact center leader. AJ was well on his way to developing a cohesive WFM plan for GE Appliances contact centers when COVID-19 hit. Three cheers to Aaron Jacobs of GE Appliances!
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