CX Global Media
JUNE 23, 2018
While meeting with Brad Cleveland at the Contact Center Expo in Orlando we explored a bit of the future of what’s to come in contact centers. When I think about the legacy aspects of the contact center, we haven’t really been configured that way. So, what’s going to happen? Please Share.
Calabrio
MARCH 25, 2025
Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. Customer expectations continue to rise, workforce challenges have intensified, and contact centers are innovative AI solutions to help them keep up.
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CX Global Media
DECEMBER 4, 2018
Contact center agent training can be a very big expenditure for a lot of organizations. For contact centers that experience higher agent turnover the expenditure is obviously much higher than for those with lower turnover. Outside Forces on Contact Centers. A Hidden Opportunity.
Brad Cleveland Blog
OCTOBER 20, 2023
The most effective leaders focus on the contact center’s opportunity to create value for customers and the organization. There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategic value.
24-7 InTouch
MARCH 20, 2019
This explosion of available insights has the potential to bring huge value to brands everywhere. Did you know? It’s predicted that by 2020, 1.7 megabytes of new information will be created every second, for every human being in the world.
Brad Cleveland Blog
OCTOBER 27, 2022
Any part of the organization that interacts directly with customers has the potential to create value on three distinct levels: efficiency, customer satisfaction and strategic value. Level three leverages customer intelligence to deliver strategic value to the organization. appeared first on Brad Cleveland.
Brad Cleveland Blog
OCTOBER 15, 2024
Delivering effective customer service is not a program, a back office function or an initiative – it’s a way of doing business that produces value for customers and the organization.
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