Cisco - Contact Center

FEBRUARY 1, 2021

Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these.

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85

Guru

MAY 27, 2020

Via is a transportation network and real-time ride sharing company. Unlike other ride sharing options, Via Transportation places a major focus on their drivers, offering hourly wages instead of the per-trip model.

Transportation 62

Transportation Contact Center Customer Support Management 62

Hodusoft

MAY 5, 2019

We have created a contact center software called HoduCC that allows you to manage large call volume with optimal customer service efficiently and effectively. Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. GUO Transportation Company Ltd.

Contact center software 40

Contact center software Transportation Contact Center voip 40

Cisco - Contact Center

APRIL 11, 2023

Today’s transportation blog is guest authored by Andreas Nordgren, Leader, Business Development, Cisco Meraki. As I travel by plane or train, there is often a frustration along the journey when… Read more on Cisco Blogs

Transportation 68

Transportation 68

Noble Systems

MARCH 20, 2020

It is a challenging time for all of us and many contact centers will be facing difficult decisions regarding the safety and well-being of their staff. Most cloud contact center solutions will be able to provide remote configuration with a web-based agent desktop and web-based system management and configuration.

Contact Center 82

Contact Center voip Gamification Transportation 82

DMG Consulting

OCTOBER 13, 2023

AI: The Future Brain of Contact Centers View this article on the publisher’s website. AI is going to make very significant contributions to many areas of business, including contact centers. No person or government is going to stop the AI revolution, and regulating it is going to be very difficult.

Contact Center 77

Contact Center Government Transportation Engineering 77

Playvox

AUGUST 30, 2022

Here’s an alarming statistic: More than half (56%) of contact center agents say they’d think about leaving their jobs if they couldn’t work remotely. Related Article: The Great Resignation: How to Retain Your Contact Center Agents. Remote work isn’t without its challenges for you as a contact center leader.

Contact Center 84

Contact Center Transportation Management Feedback 84

Tethr

MARCH 17, 2020

If you operate contact centers, especially in healthcare, government, travel, financial services and hospitality, your day-to-day life has been utterly shaken. There has been an enormous spike in customer contacts in most industries since the COVID-19 outbreak. Decide how to handle increased call volumes.

Contact Center 74

Contact Center Transportation Call Center Contact center software 74

Call Center Weekly

MARCH 9, 2018

By Elaine Carr, CPLP Several years ago while interviewing for my job at ICMI, an employee asked me, “What’s the biggest training obstacle for contact centers?” It should be part of a greater corporate strategy, or at least the contact center strategy. I thought for sure this must be a trick question. It creates focus.

Contact Center 143

Contact Center Gamification Transportation outsourcing 143

Outsource Consultants

JUNE 15, 2022

Contact center agents are on the front lines of this growing problem, answering customer inquiries and giving shipping updates. The Impact on Contact Centers. The Impact on Contact Centers. Lack of Transportation. The Impact on Contact Centers. The Situation.

Automotive 128

Automotive Transportation Contact Center Agent burnout 128

TechSee

MARCH 9, 2020

Organizations will often ask staff to work from home in order to minimize physical contact and because transportation is limited. Visual Remote Assistance rescues contact centers in times of crisis.

Transportation 136

Transportation Contact Center Consulting Consulting 136

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. Currently, customers can interact with the contact center via voice and chat channels.

Virtual Agent 101

Virtual Agent Self service Transportation Customer Experience 101

Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. Talkdesk’s well-known reputation as an easy-to-use and customizable contact center solution cemented it as the clear choice for Via.

Transportation 46

Transportation Customer Service contact center solutions Contact Center 46

Monet Software

FEBRUARY 19, 2019

We often say that contact centers are on the front line of customer service. One article we found reports that incidents of fraud at contact centers rose more than 100% in 2017 over the previous year. What security steps have you taken at your contact center to protect your customers?

Contact Center 63

Contact Center Transportation Education Technology 63

NICE inContact

JULY 1, 2019

About 800,000 of these interactions are handled each year by Swedish Rail’s 200 advisors, working from two contact center locations about 100 kilometers apart. But physical distance wasn’t the only thing separating the two contact center locations.

Contact Center 56

Contact Center Transportation Cloud contact Government 56

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). With Avaya Aura, RTA is now using the most recent software to increase the efficiency of the contact centre.

Transportation 44

Transportation Interactive Voice Response Government Customer Care 44

Call Experts

SEPTEMBER 30, 2021

As the temperature drops outside, your business can face various challenges, and winter contact center services keep your business up and running no matter the weather. . How Winter Contact Center Services Can Help Transportation and Trucking Businesses. Essential Businesses Need Contact Center Support Now.

Contact Center 52

Contact Center Transportation Business Process Outsourcing Call flow 52

Playvox

OCTOBER 18, 2022

There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. But only 40% of support center managers we talked to said they were planning to continue remote work in 2022. The State of Remote Work in Contact Centers.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

Outsource Consultants

OCTOBER 23, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.

outsourcing 59

outsourcing Contact Center Automotive Real estate 59

BlueOcean

DECEMBER 16, 2019

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. at Blue Ocean. Constant and Effective Communication.

Contact Center 62

Contact Center Morale Gamification Transportation 62

ViiBE Blog

JULY 30, 2021

What is a contact center? Call Center , Customer experience , Remote operations. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Considered a relatively new solution, contact center is an omnichannel customer support platform. What is an inbound contact center?

Contact Center 52

Contact Center Automotive Transportation Construction 52

NICE inContact

SEPTEMBER 23, 2019

Call recording software is a foundational component of contact center operations but often under valued and taken for granted. Similarly, recording software powers other contact center activities but it’s not until the contact center experiences a failure that most really stop to think about its critical implications.

Contact Center 54

Contact Center Transportation Coaching Analytics 54

DMG Consulting

MARCH 9, 2020

Tips for Mitigating the Impact of Pandemics on Contact Centers. Companies in general, and contact centers and other service organizations in particular, need to be prepared to keep operating, even if their region is stricken by a pandemic. By Donna Fluss. View this document on the publisher’s website.

Contact Center 59

Contact Center Healthcare Transportation Best practices 59

Cisco - Contact Center

APRIL 27, 2023

As climate change and the potential to facilitate a transition to a low-carbon economy are becoming a centerstage conundrum across the globe, there is an important focus on decarbonizing the… Read more on Cisco Blogs

Transportation 59

Transportation 59

Contact Center Pipeline

FEBRUARY 15, 2017

Twenty years ago, I was standing on a loading dock directing the two trucks transporting our new ACD phone system into the building. Ours was an 800-seat center—so, 400 seats per truck, for those of you who are mathematically inclined. Yesterday, I went out to the app store and downloaded an ACD—the entire 800-seat phone […].

Transportation 100

Transportation Contact Center Call Center Technology 100

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. To integrate QnABot with Amazon Connect , see Connecting QnABot on AWS to an Amazon Connect call center.

Self service 133

Self service APIs Transportation Contact Center 133

Talkdesk

MAY 5, 2020

Today, with the increasing adoption of remote work, the idea of the “traditional” contact center is rapidly evolving. You, a freshly-minted contact center agent, are able to work from anywhere, logging into your contact center software to help customers wherever they are. What to expect when you’re working?

Contact Center 57

Contact Center Contact center software Transportation Finance 57

Calltools

MARCH 5, 2025

Colleges and universities often need inbound call center software to address incoming calls efficiently. Transportation: Communication, bookings, questions, etc. Finance and banking: Addressing customer inquiries over the phone. Retail: Addressing inquiries, fielding complaints, order processing, placing orders, etc.

Interactive Voice Response 52

Interactive Voice Response Transportation Wait times call center software 52

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

DMG Consulting

APRIL 20, 2020

What’s New in the World of Contact Center WFM. With so much going on in the world and many “fires” to put out, it’s tough to think about the future of our contact centers. The most important task for contact center leaders is to take care of their employees. By Donna Fluss.

Contact Center 48

Contact Center contact center workforce Transportation Analytics 48

Hodusoft

JULY 26, 2023

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Transportation 52

Spearline

AUGUST 24, 2022

While WebRTC’s availability across all major browsers and on native clients for all major platforms is undoubtedly a good thing, the result is a massive disparity in media quality that hinges on issues of frame size, frame-rate, codecs, bitrate, latency, and transport protocols. Transport protocol.

Transportation 97

Transportation Benchmark Engineering Contact Center 97

Cisco - Contact Center

APRIL 12, 2023

We are delighted to have Steve Bowles, Director Cyber and Physical Security at 360 Network Solutions as guest blogger on our channel. Gwinnett County has been one of the fastest growing counties… Read more on Cisco Blogs

Transportation 59

Transportation Engineering 59

TechSee

JUNE 25, 2019

Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Back office AI customer service technologies are especially relevant to assisting in workload management, agent productivity and high-level data analysis of contact center performance.

Technology 122

Technology Customer Service Gamification Contact Center 122

Noble Systems

APRIL 14, 2021

The virtual call center has become a hot topic, as the coronavirus pandemic has moved call center teams from centralized offices to individual homes. A virtual contact center is designed to support distributed workforces. Advantages of using a virtual contact center solution versus a traditional call center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Balto

AUGUST 10, 2022

Shifting budgets to stay competitive is a natural — if not essential — survival tactic during difficult financial times, but be wary of cutting into the business functions, like your contact center, that have an outsized impact on your customers. . Our smallest represented industry was BPO, 0.28%.

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52