Cisco - Contact Center

AUGUST 24, 2023

A deployment guide for wireless ThousandEyes agents deployed to monitor the Black Hat 2023 conference by Adam Kilgore & Ryan MacLennan ThousandEyes (TE) Black Hat 2023 Deployment Guide This guide… Read more on Cisco Blogs

Wireless 62

Wireless 62

TechSee

JUNE 16, 2021

The technology has been proven to improve ROI by boosting efficiency in contact centers and field services, reducing truck rolls and dispatches, decreasing product return rates , and improving the overall customer experience. WCTel offers voice, data, video, wireless and security services in western South Carolina.

Best practices 251

Best practices Wireless Enterprise First call resolution 251

Cisco - Contact Center

MAY 29, 2024

Cisco introduces its first 5G Standalone (SA) fixed wireless access devices, the Meraki MG52 and MG52E. Powered by the Cisco secure networking platform, these devices help businesses scale robust, always-on, 5G-connected experiences to more people and places — without compromising scale and performance.

Wireless 57

Wireless 57

ShepHyken

JUNE 2, 2017

To compound all this, traditional service – which waits until customers called the contact center before addressing a problem – has become much less effective. Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention.

Wireless 189

Wireless Banking Analytics Call Center 189

Momentum Telecom

JANUARY 14, 2025

Expect to see AI voice agents rolled out in contact centers and customer service teams to provide real-time and natural language responses to customers. But innovations in wireless connectivity have changed the game. 7: 5G will take center stage A lot is riding on the success of 5G or what may eventually become 6G.

Telecommunications 59

Telecommunications Wireless Self service Marketing 59

Cisco - Contact Center

MARCH 22, 2023

The role of technology in your business is more important than ever to ensure that critical services are always running. Keeping pace with changing priorities in a dynamic environment is not easy,… Read more on Cisco Blogs

Wireless 79

Wireless Enterprise Technology 79

Callminer

JUNE 24, 2019

See amazing demos from CallMiner and our booth partners Ember Group and Sitel Group and be entered for a chance to win Bose Wireless Headphones! We have lots more exciting contact center trends, tips, and tech to show you at Customer Contact Week. All Week Demos at Booth #213.

Wireless 140

Wireless Analytics Education Enterprise 140

The Northridge Group

MARCH 21, 2022

It’s every Contact Center manager’s worst nightmare, the customer who repeatedly calls back because their issue has not been resolved to their satisfaction. Focusing on First Call Resolution (FCR) is critical for Contact Center success. The value of reducing repeat calls. billion to U.S.

Wireless 127

Wireless Contact Center Average Handle Time Analytics 127

Cisco - Contact Center

FEBRUARY 17, 2023

Even today, there is a sizeable U.S. population without internet connectivity. The majority of this population are rural households who either lack in-home broadband service or have few options for… Read more on Cisco Blogs

Wireless 83

Wireless 83

Cisco - Contact Center

DECEMBER 8, 2020

The Webex Wireless Phone. To enable you to provide more flexible, intelligent and delightful customer experiences, we’re excited to introduce an all-new, redesigned Webex Contact Center. The new Webex Contact Center is: Intelligent and Omnichannel. The Webex Desk.

Contact Center 132

Contact Center Wireless Personalization Self service 132

CX Accelerator

APRIL 11, 2018

Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. From authoring and leading a Customer Experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Karin was named on Inc.'s

Customer Experience 182

Customer Experience Wireless Journey mapping Coaching 182

Talkdesk

MAY 5, 2020

Being an at-home contact center agent can be incredibly rewarding: you get to help customers in meaningful ways, all while working from the comfort of your own home. Wireless headsets can suffer from interference from other wireless devices in the area.

Contact Center 60

Contact Center Wireless Best practices Management 60

Fonolo

DECEMBER 11, 2018

And, specifically for wireless service providers, “contacting customer service by phone is the principal pain point for customers.” The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time! What’s Inside: Gamification in the Contact Center.

Airlines 100

Airlines Telecommunications Wireless Gamification 100

TechSee

APRIL 10, 2019

Oftentimes, the best business cases are those that both increase customer satisfaction and cut costs by reducing contact center enquiries or technician dispatches. ” Vodafone sought to utilize the power of video to alleviate the burden on its contact centers, which were fielding a staggering 5.2 Boost revenues?

Customer Experience 154

Customer Experience Customer centricity Interactive Voice Response Wireless 154

Outsource Consultants

OCTOBER 23, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.

outsourcing 59

outsourcing Contact Center Automotive Real estate 59

Bright Pattern

MAY 31, 2018

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where calls and data default to Wi-Fi and use cellular networks only when necessary.

Wireless 46

Wireless Call Center Customer Service Contact Center 46

Contact Center Pipeline

NOVEMBER 5, 2018

of American households are now wireless only […]. This law was passed by Congress to regulate the use of auto-dialers and prerecorded messages. Fast-forward to 2018 where the CDC reported that 50.8%

Wireless 100

Wireless Telemarketing Contact Center Call Center 100

CSM Magazine

JANUARY 31, 2018

Mandy Holford, director of customer service at leading contact center Echo-U, has highlighted the major trends shaping the industry in 2018 in order to help businesses to understand the current challenges and develop strategic plans to enhance customer experience. About the Author.

Contact Center 60

Contact Center Wireless Benchmark outsourcing 60

Contact Center Pipeline

DECEMBER 9, 2015

When I managed the call center training department at a major wireless phone company, we invested six weeks in our new-hire training and coaching. That investment in training paid off in improved agent performance.

Wireless 100

Wireless Coaching Call Center Management 100

Vonage

OCTOBER 22, 2015

Wireless and mobile. Mobile and wireless technology is also enabling field reps to connect to the CRM system remotely, allowing them to easily input data and access real-time data – both of which ultimately enhance the customer experience. Social media. Video and vines.

Technology 113

Technology Customer Service Gamification Wireless 113

Bill Quiseng

JULY 18, 2017

I started my career producing conferences, and then moved to building a social network and online magazine for contact centers. At this social network I had a podcast show, a blog, and I was an early thought leader on contact centers. She has worked with Intel, Verizon Wireless, and many more. Now I get it.

Customer Experience 283

Customer Experience Wireless Airlines Education 283

TechSee

NOVEMBER 11, 2019

While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own. However, it still has a long way to go before it reaches its full potential.

Technology 138

Technology Self service Wireless Contact Center 138

Cisco - Contact Center

APRIL 6, 2023

If you’re looking to provide your employees with unhindered access to your wireless network, a wireless access point is a must. DO NOT buy a wireless access point – yet. But we implore you. Buying the… Read more on Cisco Blogs

Wireless 82

Wireless 82

Noble Systems

APRIL 13, 2021

Karl is recognized as an authority on contact center compliance and serves on the board of PACE. His blogs and webinars cover the range of compliance, from Shaken/Stir, TCPA, Wireless calling, and robocalling to FCC, CFPB, collections regulations, and more. Noble Compliance Solutions.

Wireless 98

Wireless Telemarketing Contact Center Technology 98

Cisco - Contact Center

APRIL 10, 2023

Thanks to the proliferation of mobile technologies throughout our society, government agencies now have a wide variety of options for connecting devices and applications to their operational or… Read more on Cisco Blogs

Wireless 64

Wireless Technology Government 64

Cisco - Contact Center

SEPTEMBER 3, 2020

Companies have learned from past experiences to ensure that their applications and data are hosted in more than one data center, preferably in different cities or countries. The start of 2020 brought a new challenge and opportunity to our contact center service – working from home on a global scale.

Contact Center 60

Contact Center Telecommunications Wireless At home agents 60

TRUSTID

DECEMBER 28, 2017

Throughout 2017, we’ve discussed many of the top challenges facing contact centers and the authentication industry. Investing in your contact center — Nothing is more important to the success of your contact center than the service you provide to your customers. Is two-factor authentication enough? —

Contact Center 50

Contact Center Banking Wireless Call Center 50

TechSee

MAY 24, 2021

This technology delivers the capability to provide practical help, build relationships with customers, and generate more revenue via the contact center, field services, and self-service. By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G.

Upselling 124

Upselling Self service Wireless Contact Center 124

Cisco - Contact Center

SEPTEMBER 5, 2024

Research report combines industrial switching, routing, and wireless into one leadership category for Industrial IoT

Wireless 72

Wireless 72

TechSee

OCTOBER 16, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Maybe he should have stuck with the hose. The Consumer Challenge. Auto onboarding.

Self service 138

Self service Wireless Chatbots Entertainment 138

Talkdesk

JUNE 5, 2020

The contact center space was no exception to this situation: only two months ago, a total of 85% of contact centers, employing a total of 15 million employees , were still operating under on-premises infrastructures and customer support professionals were still tied to desktop technology.

Wireless 86

Wireless Government Contact Center Customer Support 86

Cisco - Contact Center

APRIL 17, 2023

Since 1998 the CiscoLive! events, formerly Networkers, have been the network industry’s premiere event for education, product introductions, collaboration, and fun. Speaking of fun, I make a special … Read more on Cisco Blogs

Wireless 53

Wireless Education 53

TechSee

JANUARY 7, 2020

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs.

Customer retention 136

Customer retention Interactive Voice Response Telecommunications Wireless 136

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

CX Accelerator

APRIL 11, 2018

Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. From authoring and leading a client success program, to journey mapping, to implementing gamification strategies, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Karin was named on Inc.'s

Customer Experience 140

Customer Experience Wireless Journey mapping Gamification 140

Cisco - Contact Center

FEBRUARY 28, 2024

It is a privilege to serve in the CiscoLive NOC. Our team of 60 people worked hard to pre-stage, implement, and monitor the event held earlier this month at the RAI Amsterdam. The RAI Amsterdam as… Read more on Cisco Blogs

Wireless 52

Wireless 52

TechSee

FEBRUARY 23, 2021

3G sunsetting is a significant step in the evolution of wireless communication. Let’s take a look at the contact center, field service, and self-service options available to security firms to deliver the 3G upgrade to 4G: Directing the customer remotely. With an estimated 64 million IoT devices in the U.S

Self service 109

Self service Wireless Contact Center Government 109