Fonolo

APRIL 27, 2020

Here are our top tips for engaging remote employees and keeping agent morale high, so that you and your team can go (virtually) unimpeded for as long as you need to. Many teams thrive off healthy competition, there are plenty of ways to bring some gamification back into the virtual workplace. But we also mean actual games.

Call Center 112

Call Center Morale Contact Center Gamification 112

Fonolo

APRIL 5, 2022

They must set strong examples of teamwork, work ethic, company values, and of course: customer service. The Manager’s Guide to Call Center Gamification. But transitional periods involving employee turnover, new management, and the adoption of new tools and technology can also have a significant impact on agent morale and performance.

Call Center 99

Call Center Contact Center Gamification Construction 99

Serenova

AUGUST 30, 2019

However, 82% of American employees feel like they are not recognized enough by their leaders for the contributions they make, which takes a toll on productivity, morale and profitability in a workplace ( HBR ). Recognition doesn’t have to be extravagant; it just needs to happen regularly to be a consistent morale boost.

Morale 60

Morale Gamification Coaching Employee engagement 60

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

BlueOcean

DECEMBER 16, 2019

A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. Giving your teams a creative mission to embrace may help combat a low morale. And, of course, keeping your team fed with treats, holiday-themed meals, and pizza will always help keep morale high.

Contact Center 62

Contact Center Morale Gamification Transportation 62

BlueOcean

DECEMBER 17, 2018

Of course, greater retail sales inevitably lead to higher call volume in the contact center. The best outsourcing partners go to the ends of the earth to prepare for these massive peak season holiday spikes and will not only need to address a sustained customer experience but also team morale, agent stress, and absenteeism.

Contact Center 54

Contact Center Morale outsourcing Gamification 54

Noble Systems

SEPTEMBER 3, 2019

Incorporating Gamification into your new hire and perpetual training programs allows agents to develop and strengthen competencies at their own pace. Gamification. Gamification uses game mechanics to make training more fun. This enhances motivation, builds morale and a sense of community. Leaderboards also help.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

ProProfs Blog

AUGUST 6, 2021

Culture Amp is an all-in-one employee engagement solution to run culture surveys, create performance reviews, analyze employee morale, and more. Option to like and add public comments for your employees to boost their morale. With an easy-to-use user-interface, Lessonly is a convenient platform to create courses for your employees.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Playvox

OCTOBER 12, 2022

Stay aware of the warning signs of underperformance or low team morale and communicate to get to solutions. Regular one-on-one meetings with remote agents can help assess motivation levels and allow managers to quickly course-correct as needed. Gamification in remote workforce training is proven to be effective.

Best practices 76

Best practices Contact Center Management contact center solutions 76

ProProfs Blog

SEPTEMBER 17, 2021

When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output. Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Implement Gamified and Personalized L&D. Create Healthy Work-Life Balance.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Balto

SEPTEMBER 26, 2024

Maintaining Agent and Rep Morale Obstacle: Constant monitoring and feedback can negatively impact agent and rep morale if not handled sensitively. Implement a recognition program that rewards high-quality interactions, or gamification features like Balto’s that allow you to set challenges and badges to motivate employees.

Call Center 52

Call Center Coaching Morale Calibration 52

NobelBiz

APRIL 18, 2022

Of course, you might claim that this is how the business operates. Use Gamification to assess individual performances One of the most prominent applications of gamification in contact centers is to assess the quality of agents work. Of course, improving your agents’ experiences is about more than simply management.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

NobelBiz

JUNE 5, 2023

Or course, there are different types of lead generation that typically fall into two main categories: Outbound lead generation which generally include direct mail, advertising, cold calling and email marketing. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Scripts CRM Contact Center 52

Vistio

FEBRUARY 1, 2022

People go into the role, of course, they want to be paid their paycheck, but there’s a purpose behind this. What are some of the things that you have seen throughout your time as managing agents most effective for boosting the morale of the customer service agents? The listening part is really what I have seen. We’re human.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

Balto

JANUARY 14, 2025

Gamification : Tools turn performance goals into rewards, boosting morale. Real-Time Guidance : Prompt agents to correct course before issues escalate. Future analytics tools will automate compliance checks in real-time. Key Features: Automated Flagging: Identify non-compliant language or actions during calls.

Call Center 52

Call Center Analytics Average Handle Time Big data 52