Course Gamification Quality management 
Fonolo
NOVEMBER 22, 2022
Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. Fortunately, e-learning has made call center management courses more accessible than ever. Who Should Take Call Center Management Courses? It includes 1.5
Playvox
NOVEMBER 16, 2021
A Quality Management Solution with Muscle. It became clear that the company’s old quality management tool simply couldn’t keep pace with the company’s evolving business needs. Sweaty Betty turned to Playvox to quickly implement, launch, and scale its contact center quality management software.
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Calabrio
MARCH 7, 2025
Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Implement a streamlined process that provides: Consistent evaluations: Use automated quality management software to evaluate 100% of interactions against consistent criteria and without bias.
Playvox
MARCH 27, 2023
This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.
Playvox
MARCH 21, 2024
Let’s take a look at six ways a manager or supervisor can positively impact agent morale. One way to provide feedback is via conducting consistent quality management (QM) reviews. One fun way to provide recognition is via a gamification solution. Many leaders refer to this as an Individual Development Plan (IDP).
Aspect
SEPTEMBER 21, 2018
If the agent is never required to come onsite, or cannot due to being too far away from the contact center location, infrastructure and quality management must be adequately addressed. Coaching sessions should be mandatory and based on a predefined number over the course of a month. Implement effective online training.
Serenova
JUNE 5, 2020
You can help combat this by dialing up feedback with quality management tools. With quality management solutions like CxEngage QM , call center agents can be recorded and scored against benchmarks. Gamification options can also promote a stronger feeling of community.
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