ProProfs Blog

JANUARY 29, 2020

.’ What it means is that your clients can make use of more than one communication channel to reach out to your business with their questions or queries. But why does this multi-channel customer experience matter so much? Your employees , of course. Self-Service Tools.

Multi-channel support 148

Multi-channel support Customer Service Self service Customer Support 148

Kayako

NOVEMBER 30, 2018

Since all of your touchpoints are in one place, your team can be more accessible to customers across support channels, from phone to live chat to Twitter. Most help desks also give you the opportunity to build up self-service customer support tools, like a knowledge base and FAQ page. Kayako, of course!

Multi-channel support 57

Multi-channel support Self service Customer Support Sales 57

Kayako

NOVEMBER 30, 2018

Since all of your touchpoints are in one place, your team can be more accessible to customers across support channels, from phone to live chat to Twitter. Most help desks also give you the opportunity to build up self-service customer support tools, like a knowledge base and FAQ page. Kayako, of course!

Multi-channel support 48

Multi-channel support Self service Customer Support Sales 48

Global Response

MARCH 27, 2023

Of course, being customer-obsessed like this requires expertise and resources that may not be available in-house—in which case, you should look for an outsourcing partner who is similarly customer-centric and who can provide resources and expertise to help you create a customer-service focused organization.

Customer Service 62

Customer Service outsourcing Self service Multi-channel support 62

TeamSupport

APRIL 11, 2024

This powerful tool facilitates seamless integration with third-party tools, supports proactive engagement, and provides multi-channel support that gives customers several options to reach agents. With TeamSupport’s chat function, agents can communicate with customers across the world at any time.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

Hodusoft

AUGUST 9, 2023

The first option, of course! It not only enables you to track and analyze real-time data but gives you ownership of your customer service process. That’s the power of multi-tenant contact center software for BPOs! Here’s where multi-tenant contact center software can come in handy.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

CustomerSuccessBox

JUNE 20, 2022

They also provide an easy way to share content and solicit customer feedback in a much more scalable way and introduce what is often the first real opportunity customers have at self-service and learning from their peers. Also referred to as the Multi-channel support, Success CRM, and Adoption Tool Phase.

Upselling 52

Upselling SaaS CRM Multi-channel support 52