Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. & Customer Experience Expert – Shepard Presentations, LLC.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Education Services Group

JANUARY 10, 2022

Customer Success Managers should have access to customer feedback in real-time, as it’s submitted, so they can respond as quickly as possible. Customer feedback should be pushed to an inbox, CRM, or CS tool as it’s collected so that CSMs can react to their customers right away.

Surveys 52

Surveys Transportation Feedback Best practices 52

Balto

APRIL 20, 2023

The industries feeling the most pressure are Transportation, Travel & Hospitality, Collections, Insurance, and Financial Services. For example, those that did layoffs cared slightly less about customer satisfaction and customer retention than those who did not do layoffs — and significantly less about net promoter score (NPS).

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52

JustCall

JANUARY 19, 2023

Online transport companies can create campaigns to share attractive pilgrimage travel coupons with their traveler clients. By doing this, they miss out on the potential to build connections with their customers over time, losing the opportunity to boost customer retention and loyalty.

Marketing 52

Marketing Real estate Banking Sales 52

SmartKarrot

JANUARY 15, 2021

A SaaS company provides a point-of-sale and CRM product for the hospitality industry. The SaaS customers tend to be managers and general managers of traditional lodging providers (hotels, motels, etc.) and for-hire transportation companies (shuttles, corporate cars, etc.). Tips for Collaboration.

SaaS 19

SaaS CRM Transportation Accountability 19

JustCall

APRIL 12, 2023

These digital signals can then be converted into voice once received – that is how a phone call is connected Since phone calls are transported as digital signals, it is easy to store the data securely in cloud spaces. This helps boost customer retention and improve the conversion rates of a business.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

Connecting the Dots

APRIL 3, 2024

Customer education efforts can be even more challenging in B2B sectors due to the complexity of offerings and the need to educate multiple levels of customers. For example, the sales team of one transportation company we know tells customers, If you lease fifty of our trucks, your downtime will be lower, and life will be beautiful.

Education 62

Education B2B Sales Surveys 62