ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? What is a CRM? Why do you need it?

CRM 52

CRM Upselling Sales Marketing 52

Method:CRM

JULY 29, 2022

To provide the best customer experience, you need the right tools behind you, like customer relationship management (CRM) software. But with all the options available, which one is the best CRM for customer service? Read on for the best CRM tools for customer service in 2023 and beyond!

CRM 52

CRM Customer Service Chatbots Self service 52

Balto

JANUARY 6, 2025

Zoho Desk Zoho Desk is a cloud-based QA platform that enables call centers to manage customer support tickets, customer satisfaction analysis tools, and advanced agent scoring techniques. Knowledge base creation: Create FAQs and support resources to ease the load on your team and handle more customers.

Call Center 52

Call Center Coaching Surveys Contact Center 52

Calabrio

MARCH 25, 2025

HubSpot HubSpot is a leading customer relationship management (CRM) provider. Key Features: Customer feedback surveys (NPS, CSAT, etc.). CRM integration for customer data management. Customer support ticketing. Action planning and case management for closed-loop feedback.

Journey mapping 52

Journey mapping Contact Center Analytics Surveys 52

ViiBE Blog

AUGUST 2, 2021

What is CRM integration and why is it useful? Call Center , Customer experience , Remote operations , Technology. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. ViiBE Blog. Natalia Barszcz.

CRM 52

CRM Automotive Call Center Transportation 52

Calabrio

FEBRUARY 25, 2025

Theres also very frequently overlap between so-called CX platforms and technology termed customer engagement (CEM) solutions, customer journey analytics platforms, and customer relationship management (CRM) solutions, as well as voice of the customer solutions, customer data platforms, contact center platforms, and more.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

aircall

OCTOBER 11, 2022

Log the activity in your CRM. Log the activity in your CRM and move onto the next prospect. Why is the Pomodoro Technique so effective for busy customer support teams? Because support teams work to strict SLAs, running out of time is a common stress factor. Leave a voicemail. Email the prospect. And repeat.

Customer centricity 118

Customer centricity CRM Sales Analytics 118

JustCall

MAY 2, 2021

Click To Call and Click To Text from your CRM or Helpdesk. Using our Chrome Extension , you can make get click to call and click to text buttons right within your CRM or Helpdesk dashboard. So, you or your agent can make calls or send texts directly from your existing CRM or Helpdesk tool. Customer Support like never before.

call center software 97

call center software Call Center Analytics CRM 97

Hodusoft

FEBRUARY 12, 2025

Competitive Disadvantage In the competitive PBX market, service providers who dont use multi-level IVR might lose customers to competitors who offer better and more streamlined customer support and self-service options. Free Demo: Some providers offer free demos. Ask for a Free demo!

Interactive Voice Response 52

Interactive Voice Response Self service Wait times CRM 52

VirtualPBX

MARCH 3, 2022

Imagine the boost of Dynamic Caller ID or Custom Call Flows, a perk that allows users to route calls by a caller’s area code. Enjoy VirtualPBX Data Storage with AWS , Salesforce CRM Integration , and the limitless options available through our Zapier Integration. At VirtualPBX, we are pumped for customers to join this journey.

Call flow 98

Call flow CRM Enterprise Call Center 98

TeamSupport

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.

Customer Support 52

Customer Support Customer centricity First call resolution outsourcing 52

Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Multichannel 52

Multichannel Customer Support Interactive Voice Response call center software 52

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

NobelBiz

OCTOBER 2, 2023

Defining Integrated Ticketing in Contact Centers Integrated ticketing in contact centers is the backbone of seamless customer support. Picture it as the command center where all customer interactions, whether through calls, emails, chats, or social media, converge and are efficiently managed. Why Shift to a Cloud-Based Solution?

Contact Center 105

Contact Center Contact center software Multi-channel support Chatbots 105

Hodusoft

AUGUST 17, 2022

When you introduce an omnichannel customer experience , you’re up for an integrated, consistent, and real-time customer experience across multiple channels! There are elements of marketing at play in omnichannel customer service. This in turn can be used to deliver personalized customer support.

Contact center software 98

Contact center software Customer Service Contact Center Self service 98

TechSee

SEPTEMBER 23, 2024

Sophie AI leverages advanced cognitive capabilities to provide real-time, multimodal customer support. Why Enterprises Should Pay Attention For enterprise leaders, the value of Agentic AI extends far beyond customer support. To learn more, schedule your demo today.

Strategic Value 109

Strategic Value Enterprise Best practices Technical Support 109

Hodusoft

MARCH 26, 2025

Managing Customers’ Expectations for Instant Support Would you be surprised to know that many online shoppers expect e-commerce companies to provide instant customer support? As per recent data , nine out of every ten customers consider instant response as extremely important. Here are some of those: 1.

Contact Center 52

Contact Center Contact center software Interactive Voice Response contact center solutions 52

Hodusoft

MARCH 12, 2025

It helps in routing customer queries to the most appropriate agent based on the customers issue, their history, or even their sentiment. Chatbots and Virtual Assistants AI-powered chatbots and virtual assistants provide 24/7 customer support through various channels. Ask for a Free demo!

Contact Center 52

Contact Center Banking contact center solutions Finance 52

aircall

JANUARY 16, 2018

It’s a beautiful evening, but you get a notification that a demo has been scheduled for 9 (thanks a lot, California). That’s okay, this is a great an opportunity, but at 8:50 you get an email telling you the demo needs to be rescheduled for tomorrow, same time. Are we achieving our goals?

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

TechSee

JANUARY 24, 2019

Customer inquiries: When customers turn to a company for help, video chat support gives a face to the business. This is ideal for customers looking to make travel arrangements, change the details on their hotel stay, report a defect in a purchase or see a product demo.

Call flow 141

Call flow Sales Technical Support APIs 141

Mindtouch

AUGUST 3, 2018

It is a seamless knowledge base experience within the CRM that can help shorten mean time to resolution, limit context switching, and reduce frustrating (and time-consuming) repetition. Request a free demo of this integration. In-the-flow customer insights. How does MindTouch for Salesforce work? Learn More.

CRM 59

CRM Customer Support Management 59

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Download now Impeccable customer service is one of the main blocks of a flourishing business in the long run. Existing ways of contacting remote customer support 1.1. Read now 1.3.

B2B 52

B2B Customer Support Chatbots CRM 52

GetFeedback

OCTOBER 30, 2018

The problem is most companies with a customer feedback program are using traditional survey tools that offer an outdated user experience and solicit feedback at the wrong time, in the wrong place. Responses are also disconnected from their CRM platform, making it impossible to take proper action. Contact us for a demo and pricing.

Surveys 41

Surveys Feedback CRM Customer effort 41

Hodusoft

DECEMBER 26, 2024

Another data revealed that two out of every five customers expect a response within an hour of contacting a brand via social media. The 2023 Sprout Social Index , 70 percent of social media users expect brands to provide personalized customer support. Contact us for expert advice Ask for a Free demo!

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

JustCall

FEBRUARY 9, 2024

“The company is A+ all the way around from the customer support to the quality of service.” JC has amazing customer support.” Ease of use and responsive customer service!” Customer service is #1” -Amber M. Book a free demo. You get to choose the dialer that best fits your calling needs.

Customer Service 78

Customer Service CRM Customer Support Sales 78

Calabrio

FEBRUARY 25, 2025

From complex setup and integration processes to concerns about pricing, reporting limitations, and customer support challenges, organizations may find themselves seeking alternatives that better address their workforce management needs. Capterra user The customer support is the worst I’ve ever dealt with.

Management 52

Management contact center workforce Schedule adherence Contact Center 52

ChurnZero

AUGUST 1, 2019

ChurnZero is announcing that we are now available in the Zoho Marketplace for Zoho CRM and Zoho Desk customers to take advantage of our robust integration. Additionally, ChurnZero provides businesses with the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero for Zoho CRM.

CRM 13

CRM Accountability Metrics Personalization 13

Comm100

JANUARY 20, 2022

So, when you’re choosing your provider, make sure the vendor prioritizes personalization and provides agent tools that empower them to provide customized support. To provide personalized support, your agents will need to be able to easily view customer information from within the agent console.

Chatbots 98

Chatbots Benchmark Healthcare Best practices 98

Outsource Consultants

MARCH 9, 2025

Small businesses face unique challenges when it comes to customer support. Choosing the right call center services for small business can make a significant difference in customer satisfaction and overall growth. This highlights the importance of offering support in multiple languages to cater to a global audience.

Call Center 67

Call Center outsourcing Healthcare CRM 67

Comm100

OCTOBER 9, 2022

These kinds of interactions have been common for years, and customers will reach out to an organization’s social media page if that’s where they’re most active. The powerful of omnichannel support is that each connected channel also brings with it a new wealth of information for agents to draw from. appeared first on Comm100.

Customer Service 98

Customer Service Chatbots CRM Government 98

Hodusoft

JANUARY 30, 2025

Voice Call: Kim then calls the retailers customer support line to ask about shipping options. This eliminates the frustration of customers having to repeat their issues and fosters customer loyalty by making each interaction smooth and satisfying. Ask for a Free demo! This helps strengthen security and convenience.

contact center solutions 52

contact center solutions Contact Center Contact center software Multichannel 52

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. These tools ensure that no customer query falls through the cracks.

Call Center 105

Call Center Management Contact Center Wait times 105

Totango

SEPTEMBER 22, 2022

Support for integration with dozens of major SaaS apps makes set-up simple. SaaS CRM (Customer Relationship Management) Solution. CRM is a common way to keep a reference of all customers’ lifecycle stages. Select List of CRM solutions. SaaS Customer Support Tools. Primary users. Salesforce.

SaaS 71

SaaS CRM Advertising Analytics 71

JustCall

APRIL 27, 2020

Almost 49% of customer queries were addressed in the first call itself ” said the Customer Support Head. . Cloud Phone Integration with CRM Software . The customer support and sales teams used to manually jot down call details. Following this, they would feed these details into HubSpot.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

Hodusoft

MAY 29, 2024

The Barcelona-headquartered company named HoduCC as a Category Leader in Auto Dialer after assessing the software based on five key criteria—functionality, ease of use, value for money, likelihood to recommend, and customer support. Boost your sales efficiency with HoduCC's award-winning Auto Dialer Ask for a Free demo!

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

REVE Chat Blog

MAY 5, 2020

Identifying your customer touchpoints is the first and foremost step to create a customer journey map, and ensure that your customers are satisfied at every point of their journey. Client touch points also known as a point of contact across the customer journey can include digital or CRM touchpoints. Product demos.

Journey mapping 99

Journey mapping Advertising Chatbots Feedback 99

Quiq

APRIL 29, 2019

Quiq, for example, can be used as a standalone product, but even integrations into CRM platforms like Salesforce.com, Zendesk, and Oracle Service Cloud , can take place with our pre-built integrations, giving employees the ability to send and receive text messages within a company’s existing CRM system. See a Demo Today.

Chatbots 75

Chatbots CRM Feedback Surveys 75