Callminer

MAY 2, 2018

Hosted call center software is a delivery model that differs from on-premise software and shares some characteristics with cloud-based software. Here’s a look at hosted call center software, its advantages, and best practices for choosing the right delivery model for your call center.

call center software 140

call center software Call Center Best practices call center solutions 140

JustCall

MAY 28, 2020

Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. Read below to know how a virtual call center keeps your business operations going during the COVID crisis.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

aircall

NOVEMBER 18, 2016

One of the most common complaint of both call centers and contact centers is the language barrier which occurs when these centers are located overseas from the business which is outsourcing to them and their customers. Cloud based call centers work thanks to software hosted in the cloud by a service provider.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

NOVEMBER 18, 2016

One of the most common complaint of both call centers and contact centers is the language barrier which occurs when these centers are located overseas from the business which is outsourcing to them and their customers. Cloud based call centers work thanks to software hosted in the cloud by a service provider.

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

Babelforce

MARCH 17, 2020

This feature (usually called ‘screen-pop’ or similar) is standard for most call center platforms. Basically, it takes key CRM data plus anything time-sensitive – like open Helpdesk tickets – and supplies it to the agent as the call connects. Second: give agents a defined hand-off procedure for transferring calls.

Best practices 52

Best practices Call Center virtual call center Interactive Voice Response 52

aircall

FEBRUARY 24, 2021

There’s no time wasted in going after the wrong prospects—that’s the definition of sales efficiency! . Ollie Sharpe , Vice President of Revenue, EMEA, for SalesLoft said about data, “The lack of data in CRM hampers most businesses. This will free up a significant portion of your sales reps’ time to make more calls and close more deals.

Sales 62

Sales Technology call center software CRM 62

JustCall

MAY 1, 2023

Customization JustCall offers a volley of customization that allows businesses to create a branded experience, such as: Custom greetings Welcome messages can set the tone Allowing businesses to configure and customize the GUI to reflect their corporate branding This feature would definitely leave Nextiva’s customers wanting more.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52