Remove CRM Remove Education Remove Gamification
article thumbnail

When to Call a Contact Center Consultant…

CCNG

Employee retention and engagement Onboarding and Training Performance Management Workforce Management workforce Optimization Quality Assurance Knowledge Management Agent Motivation, recognition, and gamification Idea Generator – Sounding Board You have a problem and do not know where to start? A consultant can be a sounding board for ideas.

article thumbnail

Accelerate Sales Effectiveness with Gamification

Noble Systems

If the hierarchy sounds familiar, it’s probably because the actions required at each of the five levels correspond to the sales cycle stages you’d typically find in a customer relationship management (CRM) system. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

5 must have tools in Education tech stack for 2020

JustCall

With 2020 opening up, the education industry is all set to witness more advancements. An efficient education tech stack during such times is a priority. But before making the apt choice, a vivid knowledge of the targets that the education tech stack will be going to serve is also essential. CRM – Manage your leads.

article thumbnail

Seven technologies to improve customer service in SMBs

Vonage

This should include a list of the five top issues you’re getting phone calls on, a clear list of FAQs at the top of the page and a short video that will educate the customer on problems to avoid. CRM with Computer Telephony Integration (CTI). Gamification. Many employee gamification programs focus on the ‘employee of the month’.

article thumbnail

Accelerate Sales Effectiveness with Gamification

Noble Systems

If the hierarchy sounds familiar, it’s probably because the actions required at each of the five levels correspond to the sales cycle stages you’d typically find in a customer relationship management (CRM) system. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness.

article thumbnail

Move Over Millennials, Generation Z is Here

Call Design

Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.

article thumbnail

Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening

Outsource Consultants

Educate — Knowledge is power, and equipping your agents with Knowledge Base and CRM technology gives them better intelligence to pinpoint customer challenges, with prior call history, previous transactions, and other useful information available on-demand. .