Calabrio

FEBRUARY 25, 2025

Flexible integrations: Calabrio ONE integrates seamlessly with various CCaaS, CRM, and HR systems, providing flexibility and choice while delivering leading workforce optimization. It emphasizes automation and efficiency, providing tools for automated scheduling, adherence monitoring, and performance tracking.

Management 52

Management contact center workforce Schedule adherence Contact Center 52

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. Investing in technology that supports engagement.

Management 86

Management Schedule adherence Coaching Contact Center 86

CSM Magazine

JANUARY 9, 2023

Customers can now access Playvox’s leading-edge workforce engagement solutions on Salesforce AppExchange. Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-centric contact centers, today announced the launch of a global collaboration with Salesforce (NYSE: CRM).

Contact Center 59

Contact Center Schedule adherence Gamification CRM 59

Noble Systems

SEPTEMBER 29, 2020

Workforce Management – WFM includes robust forecasting and staffing management that let you create schedules that put the right resources in the right place at the time, and then tracks schedule adherence so you can make adjustments to meet service level goals.

Management 86

Management Gamification Quality management Schedule adherence 86

Playvox

FEBRUARY 20, 2024

” Before bringing in an automated solution for scheduling, many call and support centers may have had entire teams dedicated to managing schedules, adherence, time off, and other complexities that come with managing a remote workforce and global teams. And, there is no need to go all out on the types of rewards offered.

Management 88

Management Gamification Calibration Quality management 88

OctopusTech

MARCH 1, 2023

Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true. Engaged employees feel an emotional commitment toward their employers and are more vested in helping their employers succeed.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Noble Systems

MARCH 19, 2021

Integrations between phone systems and databases – or computer telephony integration ( CTI ) – such as CRM , can quickly deliver customer information to agents. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena. Database Integration.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98