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5 Key Components for IVA Success

Interactions

A CRM in place (or in the works) Companies using a customer relationship management (CRM) system are already making strides toward customer-centricity. A CRM is critical to IVA success because it helps fuel personalization. What is your current First Call Resolution rate?

CRM 62
article thumbnail

5 Key Components for IVA Success

Interactions

A CRM in place (or in the works) Companies using a customer relationship management (CRM) system are already making strides toward customer-centricity. A CRM is critical to IVA success because it helps fuel personalization. What is your current First Call Resolution rate?

CRM 62