aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

ProProfs Blog

AUGUST 6, 2021

Bitrix24 is a comprehensive employee management tool with features like CRM, communications, tasks, project management, all combined into one. CRM+ plan at $55/month. CRM plan at $1490/month. Integrate with top SaaS tools like Trello, Dropbox, Google Drive, and more. Pricing: Custom pricing. Pricing: Cloud Plans.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

CustomerSuccessBox

MAY 11, 2021

A SaaS customer only pays 5-15% of total potential Lifetime Value upfront, the rest will only come in as future revenue IF you’re able to retain that customer. SalesScreen combines gamification with data visualization to keep modern sales teams motivated and engaged. And as per the Harvard Business School report. Book a demo today.

SaaS 52

SaaS Gamification CRM Accountability 52

Cincom

JANUARY 31, 2025

Utilizing CRM systems, AI-driven chatbots, and omnichannel engagement strategies help organizations to anticipate and address customer needs in real time. For example, a unified CRM system consolidates data across sales, marketing, and customer service teams, ensuring consistent customer interactions.

CRM 40

CRM Analytics Automotive Technology 40

OctopusTech

MARCH 1, 2023

We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Some companies even use call center gamification as an incentive system for performance. This may help them with benchmarking and goal setting.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

DMG Consulting

SEPTEMBER 30, 2021

Cloud/hosted/software-as-a-service (SaaS) revenue increased by an impressive 64.6, Many of the same solutions contributed to this goal, as did gamification and internal chat tools. Some believe that this will be the CCaaS vendor; others think that the customer relationship management (CRM) providers will fill this role.

Contact Center 48

Contact Center Marketing contact center workforce Gamification 48

NobelBiz

FEBRUARY 22, 2023

Rather than traditional software that must be installed, go for cloud-based software that is available in SaaS mode. Select a solution that can communicate and be integrated with your call management software and CRM. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Contact Center 52

Contact Center Gamification Coaching contact center solutions 52