Remove CRM Remove Gamification Remove Upselling
article thumbnail

The Role of Training in Preparing Call Center Teams for Success

TeleDirect

CRM and ticketing systems Call routing platforms Knowledge bases and internal documentation Troubleshooting procedures 4. Increased Sales and Upselling Agents trained in sales techniques are more likely to identify opportunities and close deals. Technical Training Agents must be proficient in the tools and systems they use.

article thumbnail

How CPQ Training Helps Sales Teams Close Deals Faster and Smarter

Cincom

CPQ training equips sales professionals with the skills to leverage advanced features such as guided selling, automated approvals, and seamless CRM/ERP integration. This results in lost revenue and missed opportunities to upsell or cross-sell. This results in faster deal closures, increased pricing accuracy, and higher win rates.

Sales 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

15 Best Shopify Upsell Apps to Boost Average Order Value

JivoChat

Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Bold Upsell.

article thumbnail

Using CPQ’s Pricing Features to Maximize Profit Margins Across Channels

Cincom

By automating pricing rules and integrating with ERP, CRM, and e-commerce platforms, businesses can maintain control and transparency while optimizing revenue potential. Gamification & Incentives : Introduce a gamified learning approach where sales reps earn rewards for mastering CPQ features, boosting adoption and engagement.

article thumbnail

8 Tips to Prepare Your Holiday Contact Center Agents

Calltools

Add notes to your CRM or contact center software during and after each call. Upsell and cross-sell products to increase holiday contact center revenue. Implement Gamification Dashboards. Gamification is a fun and interactive way to set milestones for agents during the holiday period. Utilize Remote Employees.

article thumbnail

5 must have tools in Education tech stack for 2020

JustCall

CRM – Manage your leads. We all are well aware of CRM or Customer Relationship Management, a software that rightly handles your leads and customers. But before opting for any CRM, evaluate your objectives. Talk with managers of every department those who would be using the CRM. contact management.

article thumbnail

Flawless Brand Experience Throughout the Customer Journey

Noble Systems

Not only does this improve productivity and reduce operating costs, but it leads to better retention, and the ability to cross-sell and upsell. CRM – Having a unified view into each customer is essential to an omnichannel experience. Most companies have a CRM system where most of this data resides. Business Challenges.