Comm100

APRIL 2, 2024

A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential. Understanding CSAT and its importance Before we delve into how to improve CSAT score, it’s crucial to understand what CSAT is and why it matters.

Wait times 105

Wait times Feedback CRM Surveys 105

Cincom

MARCH 6, 2025

While this diversified approach expands reach and revenue potential, it also introduces significant pricing complexities that can impact profitability, brand perception, and customer trust. Additionally, automated workflows reduce the risk of pricing miscalculations, keeping margins intact while maximizing revenue potential.

Automotive 40

Automotive Revenue potential CRM Sales 40

Comm100

FEBRUARY 5, 2018

CRM Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. These are common types and functions of customer engagement software: CRM Software. PR Software.

CRM 68

CRM Marketing Multichannel Self service 68

Interactions

JULY 9, 2024

How to assess your organization’s ability to fully harness the power of an IVA Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. A CRM is critical to IVA success because it helps fuel personalization. What is your current First Call Resolution rate?

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Interactions

JULY 9, 2024

How to assess your organization’s ability to fully harness the power of an IVA Today’s Intelligent Virtual Assistants (IVAs) bring an effortless ease and human-like interaction to customer service. A CRM is critical to IVA success because it helps fuel personalization. What is your current First Call Resolution rate?

CRM 62

CRM Customer centricity Average Handle Time First call resolution 62

Cincom

APRIL 11, 2025

How to Automate Quoting Process with a quote tool Adopting automation is not an easy transition for organizations, especially handling complex products. Integration : The quote tool your organization aims to purchase should integrate with other sales tools that your organization uses such CRM tool to create a connected workflow for quotes.

CRM 40

CRM Sales Enterprise Feedback 40

Cincom

FEBRUARY 13, 2025

In this article, well explore the leading CPQ tools shaping the new era of sales, how to choose the right one for your business, and answer the question: What are CPQ tools and why have they become a game-changer? It streamlines sales processes, integrates seamlessly with CRM and ERP systems, and supports highly customizable configurations.

CRM 40

CRM Upselling Sales Finance 40